Summary
Overview
Work history
Education
Skills
Personal Information
Custom
Timeline
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MELLISA SPIWE KADOZORA

MELLISA SPIWE KADOZORA

Abu Dhabi

Summary

Self-motivated team member seeking work as food and beverage associate with Miral where l can use my skills and extensive understanding of food handling to fulfill clients demands and surpass their expectations. Highly skilled in communication teamwork, time management and creativity.

Overview

6
6
years of professional experience

Work history

Waitress

Atlon bar and Bristol
Abu Dhabi , United Arab Emirates
06.2023 - Current
  • Taking guests orders and delivering food and beverages to their tables.
  • Maintain guest's satisfaction by clarifying questions about orders and specialty items.
  • Encourage and influence guests to make desert-paring decisions based on taste and menu.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Maintained clean and organised dining area for customer comfort.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Waitress

The Terrace
Cape Town , South Africa
08.2021 - 04.2023
  • -Maintain customer satisfaction by clarifying questions about orders and specific items as well as share knowledge of menu items and flavors, enabling customers to make personal decisions based on the taste of interest.
  • - Make and serve coffee and tea to the guest if the barista is not available.
  • -Providing excellent customer service to ensure guest's satisfaction resulting in good and exceptional positive feedback.
  • Assist with table cleaning and clearing, set tables with dishes, glasses and cutlery resulting in good customer satisfaction.
  • -Handle customer complaints and compliments with STAR technique.
  • -Operate cash register for cash, check credit card transaction with excellent accuracy level.

Waitress

Oppiekoffie Grengerry
Cape Town , South Africa
10.2020 - 07.2021
  • -Provide waitress service
  • - Taking customer orders and delivering food and beverage
  • - Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
  • -Operating scanners, scales, cash registers, and electronics.
  • - Refined my multi-tasking skills by recovering 5-8 tables at a time.

Waitress / Runner

Casa Cerveza Stellenbosch
Cape Town , South Africa
03.2019 - 01.2020
  • -Greeted all patrons by means of a rock in' solution escorted them to their tables, providing menus.
  • -Escorted guests to tables and assisted in seating, preparing coffee and soft servings.
  • -Serving main menus abs offering day specials.
  • -Regularly communicated with kitchen and bar staff to maintain smooth front of house operation, minimizing potential service delays.
  • -Reported to the restaurant manager and supervisor after completing all my daily assigned tasks.
  • Managed table settings for enhanced dining experience.

Education

O level - GCSE including Mathematics and English

Pfupajena High School

Skills

  • Adobe Creative Suites
  • Effective communication
  • Team work
  • Time management
  • Customer Service
  • Menu memorisation

Personal Information

  • Date of birth: 02/15/00
  • Nationality: Zimbabwean
  • Visa status: Visit/tourist visa

Custom

  • Oppiekoffie Tygervalley, Waitress, 0219141708 (closed)
  • Oppiekoffie Grengerry, Waitress, 021 9815488
  • Casa Cerveza Stellenbosch, Waitress/Runner, 021 023 0346

Timeline

Waitress

Atlon bar and Bristol
06.2023 - Current

Waitress

The Terrace
08.2021 - 04.2023

Waitress

Oppiekoffie Grengerry
10.2020 - 07.2021

Waitress / Runner

Casa Cerveza Stellenbosch
03.2019 - 01.2020

O level - GCSE including Mathematics and English

Pfupajena High School

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MELLISA SPIWE KADOZORA