Melody Amegbor
Abu Dhabi
Summary
Dedicated professional with extensive experience in customer service and child care. Enhances customer satisfaction through effective communication and query resolution. Creates safe, nurturing environments for children while managing routines and educational activities. Strong collaborator committed to prioritising children's development and family engagement.
Overview
1
1
Language
5
5
years of professional experience
Work History
Live-In Nanny
Kholoud Alfayez
Amanne, Jordan
11.2024 - 07.2026
- Supported children's hygiene needs with personalised support and diligent potty training.
- Prepared healthy, nutritious meals for children and supported with feeding.
- Supported children with homework and supervised school projects, fostering a sense of responsibility and encouraging timely task completion.
- Coordinated outings to local parks and playgroups, encouraging social interaction and enhancing children's play experiences. to local parks and playgroups, encouraging play with others.
- Facilitated light household duties for children, including laundry and room organisation, ensuring a tidy and welcoming environment.
BK Benj clothing
Benjamin
Accra, Ghana
02.2022 - 04.2024
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Addressed customer concerns by listening carefully and providing appropriate solutions. and escalated major issues to supervisor.
- Actively listened to customers to fully understand requests and address concerns.
- Collaborated with team members to achieve target results.
- Enhanced working relationships by participating in team-building activities.
- Maintained clean, safe working environments to eliminate accident risks.
- Prepared a range of written communications, documents and reports.
Machine Operator
Three Dreamers
Accra, Ghana
01.2021 - 02.2022
- Monitored machine performance, identifying and rectifying minor malfunctions to prevent downtime and maintain productivity.
- Set up machines for various jobs, ensuring high-quality manufacturing and minimising waste.
- Maintained clean, organised work areas to ensure operational efficiency.
- Followed strict clean-up protocols after each production run to uphold safety standards.
Education
NVTI certificate 1 and 2 - Fashion Designer
Asankare Technical Institute
Asante Region01-2021
Certificate of Higher Education - General Art
Baglo Ridge Senior High Technical
Oti Region 01-2017
Skills
- Child supervision
- Meal preparation
- Homework assistance
- Hygiene management
- Hygiene maintenance
- Child development
- Time management
- Communication skills
Languages
English
Upper Intermediate
B2
Timeline
Live-In Nanny
Kholoud Alfayez
11.2024 - 07.2026
BK Benj clothing
Benjamin
02.2022 - 04.2024
Machine Operator
Three Dreamers
01.2021 - 02.2022
NVTI certificate 1 and 2 - Fashion Designer
Asankare Technical Institute
Certificate of Higher Education - General Art
Baglo Ridge Senior High Technical