MELROY FERNANDES
Marketing, Sales, Aviations, Passenger Handeling
Al Quoz
Summary
Multilingual aviation professional with 3+ years in airport operations and a Bachelor's in International Business. Combined expertise in flight coordination, visa documentation, and passenger services with academic training in marketing and digital media. Proven ability to bridge technical processes (AS Connect/Quick Check-In) with exceptional customer experiences and leadership skills.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Dnata Airport Operations
02.2022 - Current
- Handling International Airlines: Dedicated towards passenger handling operation for Turkish Airlines, along side other airlines (e.g., Aeroflot, JSC Siberia Airlines, FitsAir, Arkia, Mahan Air and many more).
- Flight Control: Coordinate seat allocations, liaise with Load Controllers, Flight Watch Coordinators and Turkish Airlines Representatives.
- Check-In Operations: Process baggage, verify travel documents/visas for 200+ daily passengers across diverse nationalities and resolve 20+ daily passenger issues (e.g., missing visas, itinerary conflicts) while adhering to SOPs.
- Special Assistance: Manage VIPs, unaccompanied minors, and passengers with disabilities, ensuring seamless travel experiences.
- Conflict Resolution: De-escalate passenger issues while adhering to aviation safety protocols.
Tele-Sales/Marketing Executive
SIMBA Commercial Brokerage LLC
10.2021 - 01.2022
- Deal with incoming inquiries and act on provided leads to generate new customers.
- Place phone calls to potential customers to educate them on services and products offered by the company.
- Gathering and documenting information about the customer.
- Managing follow up call, agreed upon with the client.
Marketing Executive- Internship
Wembley Business Services-Business Centre
09.2020 - 11.2020
- Produced marketing content for the company.
- Directed and scripted a video about the company profile and published it on various social media platforms.
- Promoted the firm's services to customers through cold calling.
Education
BBA - International Business
Madonna University
1 2019 - 1 2023
High School Diploma -
GEMS Our Own Indian School
Dubai, United Arab Emirates03-2019
Grade 10 - Marketing, Mass Media, Informatics
Our Own Indian School
Skills
- Responsive to new challenges
- Service excellence
- Solution-oriented mindset
- Cross-functional team participation
- Strong Verbal and Written Communication
- Resilience in high-pressure environments
- Positive teamwork attitude
- Effective time management
- Optimized check-in procedures
- Adaptability in acquiring new skills
Personal Information
- Height: 6' (183 cm)
- Date of Birth: 05/08/01
Disclaimer
I hereby certify that the above information are true and correct to the best of my knowledge and belief.
Timeline
Customer Service Representative
Dnata Airport Operations
02.2022 - Current
Tele-Sales/Marketing Executive
SIMBA Commercial Brokerage LLC
10.2021 - 01.2022
Marketing Executive- Internship
Wembley Business Services-Business Centre
09.2020 - 11.2020
BBA - International Business
Madonna University
1 2019 - 1 2023
High School Diploma -
GEMS Our Own Indian School
Grade 10 - Marketing, Mass Media, Informatics
Our Own Indian School
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