MELVIN FRANCISA
RESERVATION AGENT
Dubai,Dubai
Summary
Restaurant Reservation Agent managing reservation calls, availability checks, and guest requests across a busy resort setting. Drives upselling of room upgrades, meal plans, and special events while keeping phone and email queues moving smoothly. Delivers a seamless booking-to-checkout experience through accurate information, friendly call handling, and efficient coordination with team members.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Restaurant Reservation Agent
W-Dubai The Palm
12.2025 - Current
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Informed customers about availability and pricing to facilitate informed booking decisions.
- Answered incoming calls, fostering rapport with callers to effectively address inquiries and convert conversations into bookings.
- Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Coordinated with departments to resolve customer inquiries, improving overall service delivery.
Mini Bar Attendant
W-Dubai The Palm
06.2021 - 11.2025
- Managed mini bar inventory, ensuring accurate stock levels and timely replenishment.
- Delivered exceptional guest service by promptly addressing inquiries and custom requests.
- Maintained cleanliness and organization of mini bar areas, adhering to sanitation standards.
- Developed and implemented efficient processes for restocking and maintaining supplies.
CALL CENTER AGENT
iBEX GLOBAL PHILIPPINES
01.2016 - 10.2018
- Assisted large volume of customers daily, fostering customer satisfaction through positive interactions.
- Improved call center efficiency by managing high call volumes while multitasking effectively in fast-paced environment.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Documented customer interactions accurately for future reference and quality assurance.
Education
Bachelor - Elementary Education, Midsayap
NOTRE DAME OF MIDSAYAP COLLEGE PHILIPPINES
Midsayap, North Cotabato Philippines01.2016
Skills
Reservation software
Hotel property knowledge
Room assignment coordination
CRM software
Hotel reservation systems
Concierge services
Guest issue resolution
Service recovery
LINKS
Linkedin
Timeline
Restaurant Reservation Agent
W-Dubai The Palm
12.2025 - Current
Mini Bar Attendant
W-Dubai The Palm
06.2021 - 11.2025
CALL CENTER AGENT
iBEX GLOBAL PHILIPPINES
01.2016 - 10.2018
Bachelor - Elementary Education, Midsayap
NOTRE DAME OF MIDSAYAP COLLEGE PHILIPPINES