Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
MEMOONA JAMIL

MEMOONA JAMIL

Dubai

Summary

"Highly motivated professional with a proven track record in leveraging analytics to drive business success while delivering exceptional customer service and maintaining a positive company image. Demonstrated expertise in time management, relationship building, and business management. Skilled in interacting with high-profile customers and key account partners. Seeking a dynamic company where my skills can contribute to mutual growth and advancement opportunities."

Overview

12
12
years of professional experience
1
1
Language

Work History

Key Account Executive

DHL-Express
12.2022 - 12.2023
  • Monitored industry trends to provide valuable insights and recommendations to clients of DHL.
  • Managed a diverse portfolio of key accounts, maintaining strong professional relationships and high retention rates.
  • Maximized revenue potential by upselling additional services to existing clients.
  • Improved overall profitability by consistently meeting and exceeding established sales targets for assigned accounts.
  • Coordinated marketing efforts targeting key accounts, increasing brand awareness and affinity among decision-makers within those organizations.
  • Conducted regular account reviews, identifying areas for improvement and implementing necessary changes accordingly.
  • Boosted customer satisfaction by efficiently addressing and resolving account issues.
  • Regularly updated client-specific knowledge by conducting thorough research on industry news, trends and competitor activity, providing comprehensive updates to the sales team during weekly meetings.
  • Strengthened client relationships through proactive communication and tailored solutions.
  • Led training sessions for junior account executives focusing on best practices in relationship building, negotiation techniques and effective problem-solving strategies.
  • Collaborated with cross-functional teams of DHL to ensure seamless service delivery to clients.
  • Proactively monitor and track client shipments to ensure expected or agreed transit times are achieved

Call Centre Advisor

DHL Express
01.2017 - 01.2022
  • Managed high call volumes, maintaining professionalism under pressure while providing accurate information.
  • Contributed to team success by consistently meeting or exceeding performance targets.
  • Identified opportunities for upselling and cross-selling, contributing to increased sales revenue.
  • Responsible for answering customer calls and inquiries, ensuring customers' bookings and traces are actioned as per network standards
  • Handled escalated customer complaints professionally, working towards mutually beneficial resolutions whenever possible.
  • Worked closely with other departments to resolve any interdepartmental issues affecting customer experiences negatively.
  • Accept and register customer bookings for a range of DHL services
  • Ensured adherence to company standards by monitoring quality assurance metrics on a regular basis.

Operations HIC Advisor

DHL Express
1 2014 - 1 2017
  • Ensure a high level of professional expectations is maintained with customers
  • Follow up on all customer inquiries and direct customers
  • Respond to queries from internal and external customers
  • Interface with customers on the phone/email to locate delivery addresses
  • Maintain proactive work processes to ensure teamwork and overall performance.

Web Designer

NavHum IT Solutions
06.2012 - 10.2013
  • Optimized website performance with regular evaluations and adjustments to page load times, image optimization, and code efficiency.
  • Ensured websites remained accessible across multiple devices by adhering to industry-standard coding practices for adaptive design.
  • Streamlined website maintenance and updates through the implementation of content management systems.
  • Developed custom WordPress themes that aligned with clients'' brand identities while offering easy site management capabilities.

Education

B.Ed -

University of Education
01.2011 - 2012.01

MIT (Masters In Information and Technology) - undefined

Superior University Lahore
01.2009 - 2011.01

B.Sc. - Computer Science, Economics

Punjab University
01.2007 - 2009.01

I.Cs. - Computer Science, Economics

01.2005 - 2006.01

Skills

  • Customer Relationship Management

  • Communication Skill
  • MS Office

  • Team training and development

  • Presentation Skills

  • Shipping coordination

  • Complaint Handling

Personal Information

  • Date of Birth: 04/25/1990
  • Nationality: Pakistani
  • Driving License: Yes
  • Marital Status: Married
  • Religion: Muslim

Timeline

Key Account Executive

DHL-Express
12.2022 - 12.2023

Call Centre Advisor

DHL Express
01.2017 - 01.2022

Web Designer

NavHum IT Solutions
06.2012 - 10.2013

B.Ed -

University of Education
01.2011 - 2012.01

MIT (Masters In Information and Technology) - undefined

Superior University Lahore
01.2009 - 2011.01

B.Sc. - Computer Science, Economics

Punjab University
01.2007 - 2009.01

I.Cs. - Computer Science, Economics

01.2005 - 2006.01

Operations HIC Advisor

DHL Express
1 2014 - 1 2017

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MEMOONA JAMIL