MEMOONA JAMIL
Dubai
Summary
"Highly motivated professional with a proven track record in leveraging analytics to drive business success while delivering exceptional customer service and maintaining a positive company image. Demonstrated expertise in time management, relationship building, and business management. Skilled in interacting with high-profile customers and key account partners. Seeking a dynamic company where my skills can contribute to mutual growth and advancement opportunities."
Overview
12
12
years of professional experience
1
1
Language
Work History
Key Account Executive
DHL-Express
Dubai, United Arab Emirates
12.2022 - 12.2023
- Monitored industry trends to provide valuable insights and recommendations to clients of DHL.
- Managed a diverse portfolio of key accounts, maintaining strong professional relationships and high retention rates.
- Maximized revenue potential by upselling additional services to existing clients.
- Improved overall profitability by consistently meeting and exceeding established sales targets for assigned accounts.
- Coordinated marketing efforts targeting key accounts, increasing brand awareness and affinity among decision-makers within those organizations.
- Conducted regular account reviews, identifying areas for improvement and implementing necessary changes accordingly.
- Boosted customer satisfaction by efficiently addressing and resolving account issues.
- Regularly updated client-specific knowledge by conducting thorough research on industry news, trends and competitor activity, providing comprehensive updates to the sales team during weekly meetings.
- Strengthened client relationships through proactive communication and tailored solutions.
- Led training sessions for junior account executives focusing on best practices in relationship building, negotiation techniques and effective problem-solving strategies.
- Collaborated with cross-functional teams of DHL to ensure seamless service delivery to clients.
- Proactively monitor and track client shipments to ensure expected or agreed transit times are achieved
Call Centre Advisor
DHL Express
Dubai, United Arab Emirates
01.2017 - 01.2022
- Managed high call volumes, maintaining professionalism under pressure while providing accurate information.
- Contributed to team success by consistently meeting or exceeding performance targets.
- Identified opportunities for upselling and cross-selling, contributing to increased sales revenue.
- Responsible for answering customer calls and inquiries, ensuring customers' bookings and traces are actioned as per network standards
- Handled escalated customer complaints professionally, working towards mutually beneficial resolutions whenever possible.
- Worked closely with other departments to resolve any interdepartmental issues affecting customer experiences negatively.
- Accept and register customer bookings for a range of DHL services
- Ensured adherence to company standards by monitoring quality assurance metrics on a regular basis.
Operations HIC Advisor
DHL Express
Dubai, United Arab Emirates
1 2014 - 1 2017
- Ensure a high level of professional expectations is maintained with customers
- Follow up on all customer inquiries and direct customers
- Respond to queries from internal and external customers
- Interface with customers on the phone/email to locate delivery addresses
- Maintain proactive work processes to ensure teamwork and overall performance.
Web Designer
NavHum IT Solutions
Lahore, Pakistan
06.2012 - 10.2013
- Optimized website performance with regular evaluations and adjustments to page load times, image optimization, and code efficiency.
- Ensured websites remained accessible across multiple devices by adhering to industry-standard coding practices for adaptive design.
- Streamlined website maintenance and updates through the implementation of content management systems.
- Developed custom WordPress themes that aligned with clients'' brand identities while offering easy site management capabilities.
Education
B.Ed -
University of Education
01.2011 - 01.2012
MIT (Masters In Information and Technology) - undefined
Superior University Lahore
01.2009 - 01.2011
B.Sc. - Computer Science, Economics
Punjab University
01.2007 - 01.2009
I.Cs. - Computer Science, Economics
01.2005 - 01.2006
Skills
Customer Relationship Management
- Communication Skill
- MS Office
Team training and development
Presentation Skills
Shipping coordination
Complaint Handling
Personal Information
- Date of Birth: 04/25/1990
- Nationality: Pakistani
- Driving License: Yes
- Marital Status: Married
- Religion: Muslim
Timeline
Key Account Executive
DHL-Express
12.2022 - 12.2023
Call Centre Advisor
DHL Express
01.2017 - 01.2022
Web Designer
NavHum IT Solutions
06.2012 - 10.2013
B.Ed -
University of Education
01.2011 - 01.2012
MIT (Masters In Information and Technology) - undefined
Superior University Lahore
01.2009 - 01.2011
B.Sc. - Computer Science, Economics
Punjab University
01.2007 - 01.2009
I.Cs. - Computer Science, Economics
01.2005 - 01.2006
Operations HIC Advisor
DHL Express
1 2014 - 1 2017