Hi, I’m
Mena Farag Isaac Gabriel
Dubai,DUBAI
Summary
Supply Chain & Logistics Professional 14+ Years of Expertise Across Egypt, UAE, Saudi Arabia, and the Gulf Region Customs Clearance | Logistics | Accounting | Customer Service | Administration Results-oriented and seasoned professional with extensive experience in Egypt, the UAE, Saudi Arabia, and the broader Gulf region, specializing in: Customs Clearance Procedures: Proven success in efficient, compliant operations across international markets. Inventory Management: Meticulous oversight and organization of stock to optimize supply chain performance. Financial Transactions: Accurate processing and reconciliation, ensuring smooth financial operations. Deep expertise in International Shipping Coordination, adept at working with suppliers, clients, and government agencies to streamline complex logistics. Skilled in 3PL Relationship Management, Warehouse Supervision, and Team Leadership. Ready to drive growth and operational excellence in a forward-thinking organization, with a strong capability in handling international transactions and cross-border logistics. Seasoned SCM professional possessing comprehensive experience in supply chain management, logistics coordination, and procurement strategies. Demonstrates strong leadership skills with the ability to manage cross-functional teams and implement operational improvements. Known for analytical abilities, strategic planning, and proven success in optimizing efficiency within previous roles. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
21
years of professional experience
Work History
Abdul-Aziz Al Raqtan_RS, Ekuep Dubai, & QavashopDubai
SCM Supervisor & Logistics and Warehouse Manager
01.2020 - Current
Job overview
- Spearheaded the construction of two new warehouses, fully integrated into the company's system, significantly improving storage and distribution efficiency, and aligning with strategic growth initiatives.
- Organized and managed the comprehensive transfer of inventory to the new warehouses, ensuring a seamless transition across all operational phases and maintaining uninterrupted workflows.
- Successfully incorporated new warehouses into the inventory management system, enhancing stock control, tracking accuracy, and facilitating data-driven decision-making.
- Managed and optimized Gulf shipments with a focus on international logistics transactions, including import-export and domestic logistics, ensuring seamless end-to-end processes.
- Coordinated re-export processes with customers, delivering high levels of satisfaction and meeting the needs of diverse end-users across multiple regions.
- Supervised shipments from suppliers to client warehouses, guaranteeing on-time, efficient operations that align with customer requirements and company standards.
- Implemented cost-saving strategies for both forwarders and domestic transportation services, significantly increasing financial efficiency and reducing overhead costs.
- Oversaw third-party logistics (3PL) relationships, ensuring all providers met stringent performance standards and contributed to an optimized logistics network.
- Directed warehouse operations with a focus on inventory management, order fulfillment, and process improvement, driving productivity and operational excellence.
- Developed and maintained advanced reporting mechanisms, providing valuable insights that support strategic planning and data-driven decision making.
- Ensured compliance with industry regulations, establishing a secure, efficient, and legally sound supply chain environment.
- Led continuous improvement initiatives to enhance warehouse efficiency, reducing cycle times, and improving resource utilization.
- Collaborated with cross-functional teams to identify and implement process improvements, fostering a proactive approach to operational challenges.
- Cultivated a culture of teamwork, accountability, and continuous improvement among warehouse staff, promoting a high-performance work environment.
- Implemented comprehensive safety protocols and best practices, ensuring a secure and compliant work environment that adheres to the highest standards of occupational health and safety.
- Assisted in the implementation of new supply chain systems and processes to improve efficiency.
- Developed and maintained relationships with key suppliers, customers and other stakeholders.
- Monitored supplier performance to ensure compliance with contractual obligations.
- Negotiated contracts with vendors for goods and services.
- Analyzed current supply chain operations for cost savings opportunities.
- Performed regular reviews of existing processes to identify areas for improvement.
- Managed transportation costs by optimizing shipping routes and carriers.
- Reviewed purchase orders for accuracy prior to submitting them for approval.
- Prepared reports on inventory levels, procurement activities, and budgeting information.
- Enhanced supply chain processes, strengthening planning procedures, organizing schedules and maintaining records.
- Determined inventory goals, product stock, and risk management objectives and oversaw techniques to maximize inventory.
- Provided support in developing policies and procedures related to SCM management.
- Maintained accurate inventory records using ERP system.
- Planned and coordinated delivery schedules to meet customer requirements.
- Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
- Fostered relationships with suppliers to develop purchasing agreements with logistics customers and reduce risks.
- Implemented communication channels with customers, clientele and key vendors, prioritizing opportunities and ensuring quick problem resolution.
- Identified and rolled out both short- and long-term supply chain plans while optimizing procedures to decrease annual expenses.
- Kept supply and demand in balance to support production goals and optimize volume.
- Increased profits related to supply chain operations plan and exceeded established goals.
- Developed and implemented supply chain strategies to reduce costs and improve efficiency.
- Directed logistics operations, including warehousing and transportation, to enhance distribution efficiency.
- Collaborated with cross-functional teams to align supply chain strategies with business objectives.
- Utilized ERP systems to streamline supply chain operations and provide real-time visibility into inventory and order status.
- Led team development and training initiatives, enhancing supply chain competency and performance.
- Managed end-to-end supply chain operations, ensuring timely delivery of products.
- Ensured compliance with regulatory requirements and industry standards across all supply chain processes.
- Negotiated prices and terms with suppliers, vendors or freight forwarders.
- Implemented new or improved supply chain processes to enhance efficiency or performance.
- Monitored suppliers' activities to assess performance in meeting quality or delivery requirements.
- Designed supply chains to support business strategies adapted to changing market conditions, new business opportunities or cost reduction strategies.
- Conferred with supply chain planners to forecast demand or create supply plans.
- Selected transportation routes to maximize economy, combining shipments or consolidating warehousing and distribution.
- Implemented cost-cutting measures without compromising quality of services offered.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
GR Media SolutionsDubai
Operations Coordinator
08.2015 - 12.2019
Job overview
- Coordinated and executed a wide range of logistics operations with precision, enhancing operational accuracy and customer satisfaction.
- Managed document clearance and approvals from governmental agencies, ensuring compliance with all regulatory requirements.
- Proactively followed up with clients to facilitate seamless money and goods transfers, optimizing customer experience.
- Conducted rigorous inventory control procedures to track, manage, and optimize goods flow across operations.
- Efficiently handled customs clearance procedures, ensuring strict adherence to regulatory standards.
- Contributing to increased organizational efficiency.
- Streamlined operational workflows.
- Collaborated with cross-functional teams to ensure smooth, efficient operations aligned with business goals.
- Implemented and enforced standardized processes, enhancing regulatory compliance and operational consistency.
- Contributed to the development and implementation of operational strategies, driving organizational excellence.
- Fostered a culture of continuous improvement, identifying and implementing process enhancements to optimize workflows.
- Ensured compliance with industry regulations and standards, supporting overall operational efficiency.
- Coordinated daily operations activities and assigned tasks to staff members.
- Developed strategies for streamlining workflow processes.
- Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
RTA Roads & Transport AuthorityDubai
Coordinator
11.2013 - 07.2015
Job overview
- Delivered exceptional logistics and customer service within taxi operations, ensuring high levels of customer satisfaction.
- Strategically planned airport fleet deployment and optimized trip scheduling to maximize operational efficiency.
- Exercised rigorous control and follow-up on cars, drivers, and taxis, maintaining compliance with RTA standards.
- Supervised drivers and VIP vehicles, upholding high standards of service excellence.
- Managed control room keys, implementing secure protocols for efficient access and accountability.
- Developed and implemented strategies to enhance operational efficiency, boosting overall customer satisfaction.
- Collaborated with cross-functional teams to establish and standardize operating procedures, promoting consistency and efficiency.
- Continuously monitored and assessed operational procedures, using data-driven insights for ongoing improvements.
- Contributed to service enhancements through strategic planning, elevating the quality of taxi services.
- Fostered a culture of teamwork and accountability among operational staff, creating a cohesive work environment.
- Implemented safety protocols and best practices, ensuring a secure and compliant operational environment.
- Proactively identified and addressed operational challenges, ensuring smooth and efficient workflows.
- Developed strategies to improve operational procedures and reduce costs.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
SAS Customs Clearance & LogisticsAlexandria
Administrator
01.2012 - 10.2013
Job overview
- Managed the customs release process for goods, ensuring timely and compliant clearance with minimal delays.
- Classified documents accurately and assigned fees and tariffs in accordance with regulatory requirements.
- Optimized shipment management through computerized plans, enhancing logistics efficiency.
- Provided comprehensive customer service and consulting to clients navigating complex customs clearance procedures.
- Collaborated with regulatory bodies to stay updated on customs regulations, ensuring full compliance.
- Improved document management systems, streamlining customs procedures, and boosting operational efficiency.
- Implemented strategies to minimize delays, facilitating smoother and more efficient customs processes.
- Actively engaged in ongoing training to stay current on customs regulations and industry best practices.
- Contributed to the development and implementation of customs compliance policies, supporting regulatory adherence.
- Led a team across multiple cities, managing operations at various ports and utilizing external offices when necessary to streamline operations and reduce costs.
- Built and maintained strong relationships with clients and regulatory authorities to ensure seamless, compliant operations.
- Secured contracts and collaborated with major companies and traders, including Zamil Steel Buildings, El Masria for Automotive Manufacturing and Exhausts, Gold Stone Egypt, Paul Bakery Egypt, and Lavazza Egypt.
- Provided expert advice on customs-related matters, enhancing client satisfaction, and ensuring regulatory compliance.
- Maintained meticulous records of customs transactions for audit purposes and compliance tracking.
- Assisted in the development of new administrative systems, procedures and policies.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
Faith Rock Customs Clearance & LogisticsAlexandria
Customs Broker
01.2008 - 12.2011
Job overview
- Engage in customs brokerage activities, facilitating the release of goods and ensuring compliance.
- Classify documents accurately and assign fees and tariffs based on regulatory requirements.
- Utilize computerized plans for efficient management of shipments, optimizing logistics.
- Provide comprehensive customer service and consulting for customs clearance.
- Stay updated on customs regulations and compliance requirements.
- Collaborate with internal teams and clients to ensure smooth customs processes.
- Optimize document management systems for efficient customs clearance.
- Contribute to the development and implementation of customs compliance policies.
- Actively participate in ongoing training to enhance customs knowledge.
- Foster strong relationships with clients and regulatory authorities.
- Maintain meticulous records of customs transactions for audit and compliance purposes.
- Compiled data related to the classification, valuation, and origin of imported goods.
- Reviewed documents and contracts to ensure compliance with customs regulations.
- Provide expert advice on customs-related matters, ensuring clients' compliance and satisfaction.
Arma OilAlexandria
Assistant Accountant
01.2007 - 12.2007
Job overview
- Recorded financial transactions accurately in the ledger book, ensuring comprehensive financial records.
- Reviewed and recorded invoices for goods and services, ensuring accuracy and compliance with internal policies.
- Maintained meticulous records of financial transactions for audit and compliance purposes.
- Reconciled accounts to ensure accuracy and identify discrepancies, facilitating accurate financial reporting.
- Provided support in financial reporting and analysis, contributing to informed decision-making within the organization.
- Collaborated with the finance team to streamline accounting processes, optimizing overall efficiency.
- Assisted in the preparation of financial statements, contributing to transparency and accountability.
- Ensured compliance with accounting principles and regulatory requirements, supporting organizational integrity.
- Contributed to the overall efficiency of the finance department through teamwork and collaboration.
- Provided expert support in financial record-keeping and reporting, enhancing departmental effectiveness.
- Participated in ongoing training to stay updated on accounting best practices and industry standards.
- Fostered a culture of accuracy and compliance within the finance team, promoting best practices in financial management.
- Managed daily banking transactions, including deposits, withdrawals, and transfers.
Nabil Naguib Audit OfficeAlexandria
Trainee and Assistant
01.2006 - 01.2007
Job overview
- Recorded and organized data using spreadsheet software, such as Excel, for efficient data management and reporting.
- Reviewed and processed invoices and financial documentation, ensuring accuracy and compliance with established standards.
- Maintained orderly filing systems to facilitate efficient document retrieval, supporting audit activities.
- Assisted in data recording, invoice reviewing, and filing, providing comprehensive administrative support to the team.
- Supported various administrative tasks, ensuring smooth office operations and enhancing organizational efficiency.
- Contributed to the maintenance of accurate and up-to-date financial records for audit purposes, ensuring compliance with regulations.
- Collaborated with team members to achieve organizational goals and objectives, promoting teamwork and cooperation.
- Provided support in the arrangement and coordination of office activities, ensuring streamlined operations and effective communication.
- Demonstrated meticulous attention to detail in data management and administrative tasks, reducing errors and improving accuracy.
- Fostered a culture of efficiency and collaboration within the administrative team, encouraging proactive problem-solving.
- Participated in ongoing training to stay updated on administrative best practices, enhancing personal and team performance.
- Provided expert support in maintaining accurate and organized office records, contributing to the overall effectiveness of the office.
Al Academia Wholesale TradingAlexandria
Store Assistant Manager
12.2003 - 12.2005
Job overview
- Managed day-to-day store operations efficiently, optimizing overall efficiency and productivity.
- Handled the shipment of goods to and from the store, ensuring comprehensive logistics management.
- Provided exceptional customer service to enhance customer satisfaction and loyalty.
- Managed customer orders and oversaw financial transactions to ensure seamless operations.
- Collaborated with the store team to optimize inventory management and order fulfillment, reducing stock discrepancies.
- Contributed to the development and implementation of merchandising strategies to enhance sales and improve product visibility.
- Ensured compliance with retail regulations and company policies, maintaining a legally sound operation.
- Oversaw financial transactions and maintained accurate records, promoting transparency and accountability.
- Stocked shelves, organized displays, and rotated merchandise for freshness.
- Processed customer payments using cash register and credit card machines.
- Greeted customers and provided assistance with product inquiries.
- Located parts or products using computerized inventory system.
- Developed annual goals for each department based on market trends and competitor analysis.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Implemented quality control measures to uphold company standards.
Education
Egyptian Customs Authority, Egypt
Masters from Customs Clearance Procedures
11-2009
King Marriott Academy, Egypt
Bachelor's Degree from Business Administration
09-2005
Skills
- Personal Skills: Adaptability, Teamwork, Leadership, Creativity, Critical Thinking, Interpersonal Skills, Decision Making, Initiative, Attention to Detail, Conflict Resolution, Organizational Skills, Flexibility, Customer Service Skills, Emotional Intelligence, Networking, Self-Motivation, Quick Learning, Passion for Work
- Technical Skills: Warehouse Construction, Monitoring, and Operations, Warehouse Relocation, Large Project Management, Company Management, Cross-Departmental Collaboration, Microsoft Dynamics AX 2012, DMS Document Management System, Courier Platforms, Windows Operating System, Microsoft Office Suite, Internet Navigation, Introduction to Hardware
Warehouse Management, Transportation, Management, Cost Reduction, Production Planning
Supplier Relationship Management
Operations Management, Logistics Management
Financial management and reporting, negotiating, international purchasing, supply chain distribution
Warehouse Operations, Performance Tracking, Logistics Planning, Staff Management, Cost-reduction strategies, Supplier negotiation, New Vendor Setup, Relationship Building
- Language Skills:
Arabic (Native),
English (Very Good: Reading, Writing, Speaking)
Timeline
SCM Supervisor & Logistics and Warehouse Manager
Abdul-Aziz Al Raqtan_RS, Ekuep Dubai, & Qavashop
01.2020 - Current
Operations Coordinator
GR Media Solutions
08.2015 - 12.2019
Coordinator
RTA Roads & Transport Authority
11.2013 - 07.2015
Administrator
SAS Customs Clearance & Logistics
01.2012 - 10.2013
Customs Broker
Faith Rock Customs Clearance & Logistics
01.2008 - 12.2011
Assistant Accountant
Arma Oil
01.2007 - 12.2007
Trainee and Assistant
Nabil Naguib Audit Office
01.2006 - 01.2007
Store Assistant Manager
Al Academia Wholesale Trading
12.2003 - 12.2005
Egyptian Customs Authority
Masters from Customs Clearance Procedures
King Marriott Academy
Bachelor's Degree from Business Administration
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