Mena Gerges
Patient Admin Coordinator - Acting Clinic Manager
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills, organized, dependable and successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Patient Admin Coordinator - Acting Clinic Manager
MEDICLINIC Meadows clinic
Dubai
02.2021 - Current
- Liaising with healthcare professionals and patients about treatment plans.
- Overseeing clinic operations and staff duties.
- Keeping medical professionals informed about healthcare administered at clinic.
- Managing clinic's budget, billing system, and inventory.
- Ordering stock and supplies for clinic.
- Overseeing purchasing, maintenance, and repair of clinic equipment.
- Developing procedures to deliver optimal patient care.
- Performing hiring, training, and performance evaluation of staff members.
- Managing internal and external communications, and answering queries about the clinic.
- Handling basic office duties, such as answering and routing phones, responding to emails, maintaining employee, financial, and client records, and data entry and reporting
- Answering questions and finding information for employees, vendors, clients, and lenders
- Ensuring that office is well-maintained, organized, and secure.
- Assisting with special projects, such as process improvements and budget development
Patient Admin Coordinator
MEDICLINIC Parkview Hospital
Dubai
09.2018 - 02.2021
- Hiring, supervising, and evaluating staff members
- Delegating tasks and ensuring that they are completed in accordance with existing policies and procedures
- Greeting and directing visitors to appropriate parties
- Handling basic office duties, such as answering and routing phones, responding to emails, maintaining employee, financial, and client records, and data entry and reporting
- Answering questions and finding information for employees, vendors, clients, and lenders
- Supporting employees by facilitating interdepartmental communications and interactions between internal and external parties
- Ensuring that office is well-maintained, organized, and secure
- Assisting with special projects, such as process improvements and budget development
- Developing and implementing new policies and processes.
Patient Administrator
Drs. Nicolas & ASP ASP Dental and Medical Centers
Dubai
04.2014 - 08.2016
- Welcomes patients and visitors by greeting them in person or on telephone answering inquiries
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule by notifying provider of patient's arrival reviewing service delivery compared to schedule reminding provider of service delays
- Ensures availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Obtains revenue by recording and updating financial information recording and collecting patient charges controlling credit extended to patients filing, collecting, and expediting third-party claims
- Protects patients' rights by maintaining confidentiality of personal and financial information
- Processes all insurance billings for patient services
- Responsible for insurance verifications and accurate communications to staff and patients regarding insurance coverage
- Coordinates and process payments from insurance carriers and troubleshoots any issues related to these payments.
Medical Representative
Hi Pharm Pharmaceutical company
Tanta
10.2014 - 03.2016
- Identifying and establishing new business
- Negotiating contracts
- Demonstrating and presenting products to healthcare staff including doctors nurses and pharmacists
- Undertaking relevant research
- Meeting both business and scientific needs of healthcare professionals
- Attending and organizing trade exhibitions conferences and meetings
- Reviewing sales performance and other reports
- Writing reports and other documents.
Education
Bachelor of Science - Chemistry
Mansoura University
Mansoura, UAE 09.2009 - 10.2014
Skills
Microsoft Excel
Certification
Facility Management & Safety
Accomplishments
- Achieved Zero outstanding amount by completing the collection process with accuracy and efficiency.
- Took the billing errors down from 8% to 1.2% in 3 months.
- Supervised team of 20 staff members.
Timeline
Adverse Events Training General
01-2022
Infection Control
06-2021
Patient Admin Coordinator - Acting Clinic Manager
MEDICLINIC Meadows clinic
02.2021 - Current
OSH Risk Management
10-2020
Facility Management & Safety
02-2020
Patient Admin Coordinator
MEDICLINIC Parkview Hospital
09.2018 - 02.2021
Medical Representative
Hi Pharm Pharmaceutical company
10.2014 - 03.2016
Patient Administrator
Drs. Nicolas & ASP ASP Dental and Medical Centers
04.2014 - 08.2016
Bachelor of Science - Chemistry
Mansoura University
09.2009 - 10.2014
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