Menatalla Hosny
Dubai,UAE
Summary
Seasoned professional in talent acquisition with firm grounding in recruitment strategies and human resource management. Capable of steering organisations towards optimal staffing solutions through keen analysis of recruitment trends and application of innovative sourcing strategies. Offering depth in relationship building, candidate assessment, and negotiation, ensuring alignment of talent to business needs.
Overview
9
9
years of professional experience
2024
2024
years of post-secondary education
Work history
Recruitment manager
Aghali Real Estate
Dubai, UAE
08.2025 - Current
- Led successful company-wide diversity and inclusion initiative for a more representative workforce.
- Utilised social media, job boards, and networking events for candidate sourcing.
- Improved quality of applicants by revamping job descriptions and requirements.
- Ensured background checks were completed on time as part of the pre-employment process.
- Conducted regular meetings with staff members, addressing issues and discussing improvements.
- Implemented applicant tracking system, improving efficiency in the recruitment process.
- Optimised job advertisement content to attract more qualified applicants.
Senior Talent Acquisition Specialist
Richmond Properties
Dubai, UAE
03.2025 - 07.2025
- Spearheaded end-to-end recruitment processes to attract and onboard high-performing real estate agents operating on a commission-only model.
- Developed and executed targeted sourcing strategies to identify top talent in a competitive, commission-driven market.
- Collaborated closely with sales leadership to align talent acquisition efforts with business goals and market demands.
- Managed recruitment channels for wider reach of prospective candidates.
- Negotiated favourable terms with external recruitment agencies for cost-effective services.
- Implemented ATS system for efficient tracking and management of applicants.
- Collaborated with HR and department managers to understand staffing needs and requirements.
- Conducted regular market analysis to stay updated on hiring trends and practices.
- Led diversity hiring initiatives, promoting inclusive work environment.
HR Executive / Talent Acquisition Specialist
Coldwell Banker Real estate
Dubai, UAE
11.2023 - 01.2025
- Led end-to-end recruitment processes, including sourcing, screening, interviewing, and hiring.
- Developed job descriptions and advertised openings on various platforms.
- Collaborated with department heads to understand hiring needs and align talent strategies.
- Built and maintained a talent pipeline through proactive sourcing and networking.
- Conducted reference checks and negotiated offers to secure top talent.
- Managed HR operations, including onboarding, employee relations, and policy implementation.
- Oversaw payroll, attendance, and leave management to ensure compliance with labor laws.
- Designed and implemented employee engagement programs to enhance retention and morale.
- Provided support in performance management processes and career development initiatives.
- Maintained employee records and handled sensitive HR documentation with confidentiality.
Operations Assistant
Coldwell Banker Real estate
Dubai, UAE
05.2022 - 11.2023
- Provide administrative support, including scheduling, document preparation, and client communication.
- Manage property listings, data entry, and transaction coordination.
- Liaising between CEO and key points of contact within the firm.
- Preparing weekly and monthly reports for manager and account department.
- Assist with compliance, recordkeeping, and reporting.
- Providing general administrative support and secretarial services as required.
- Support marketing efforts, including social media and promotional materials.
Customer Service Representative
Emaar PJSC - Tasc outsourcing company
Dubai, UAE
03.2021 - 05.2022
- Providing high quality customer service to ensure customer full satisfaction. Taking on responsibility to solve escalated maintenance issues.
- Following up on service fees charges.
- Creating sales lead requests for the sales department.
- Using Salesforce to check customers details, property details, and due payments.
- Using Oracle to check the service fees, customer details, and generate customers payment plan.
Samsung Technical Support Advisor
Samsung Gulf Electronic CTS
Dubai, UAE
03.2019 - 10.2020
- Providing Technical Support for SAMSUNG products ( Hand-Help Phones Department).
- Supporting customers on full on Trouble Shooting, Queries & Complains. Taking on responsibility to solve escalated technical & operational issues effectively.
- Following up and communicating with On-site Technicians, Service Center Operations & Management.
Customer Service Representative and Escalation
Prime Medical Center ( Prime Heaalth Group )
Dubai, UAE
08.2018 - 03.2019
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
Call Center Agent
Advanced Center For Daycare Surgery
Abu Dhabi, UAE
12.2017 - 08.2018
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informing clients by explaining procedures; answering questions; providing information.
Promoter
Rani Sparks- FLC Company
Dubai, UAE
06.2016 - 07.2016
- Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.
Education
High school diploma - IGCSE
Sharjah British International School
SharjahBachelor of Science - Interior Design
The American University In The Emirates
Dubai 01.2013 - 01.2023
Skills
- Customer Relationship Management (CRM)
- Adobe Photoshop
- Oracle
- MS Office Suite
- Salesforce
- AutoCad
- Sketchup
- Revit
- 3D Max
- Customer Service
Custom
Menatalla, Hosny, Dubai Marina, Dubai, UAE, m.hosny34@hotmail.com, UAE, +971585223619
Personal Information
Languages
English
Arabic
Timeline
Recruitment manager
Aghali Real Estate
08.2025 - Current
Senior Talent Acquisition Specialist
Richmond Properties
03.2025 - 07.2025
HR Executive / Talent Acquisition Specialist
Coldwell Banker Real estate
11.2023 - 01.2025
Operations Assistant
Coldwell Banker Real estate
05.2022 - 11.2023
Customer Service Representative
Emaar PJSC - Tasc outsourcing company
03.2021 - 05.2022
Samsung Technical Support Advisor
Samsung Gulf Electronic CTS
03.2019 - 10.2020
Customer Service Representative and Escalation
Prime Medical Center ( Prime Heaalth Group )
08.2018 - 03.2019
Call Center Agent
Advanced Center For Daycare Surgery
12.2017 - 08.2018
Promoter
Rani Sparks- FLC Company
06.2016 - 07.2016
Bachelor of Science - Interior Design
The American University In The Emirates
01.2013 - 01.2023
High school diploma - IGCSE
Sharjah British International School