Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Menna Alamir

Menna Alamir

Dubai,United Arab Emirates

Summary

Dynamic and enthusiastic individual with strong communication and customer service skills. Experienced in handling customer complaints calmly and professionally. Skilled in sales and persuasion, with good knowledge of Microsoft Word and Excel. Able to work under pressure, manage time efficiently, and handle multiple tasks. A flexible team player, fast learner, and always eager to grow and develop professionally..

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Hostess

Xenia Cafe
Dubai, United Arab Emirates
11.2023 - Current
  • Coordinated efficiently with kitchen staff for timely food preparation.
  • Assessed table occupancy and guest flow effectively, managing unexpected patron increases smoothly.
  • Handled customer queries and complaints, ensuring satisfaction.
  • Enhanced guest experience by welcoming patrons warmly upon arrival.
  • Welcomed and assisted international guests with professionalism

and courtesy.


Selles

Ajmal Perfumes
Dubai, United Arab Emirates
09.2022 - 10.2023
  • Processed payments at the till correctly and efficiently.
  • Improved customer satisfaction for enhanced business reputation.
  • Assisted in training new staff members, enhancing team efficiency.
  • Managed stock control to ensure product availability.
  • Achieved monthly sales targets and upsold premium products to customers.
  • Welcomed and assisted international guests with professionalism and courtesy.

Education

Bachelor of Commerce - Accounting

Tanta University
Tanta , Egypt
10.2012 - 07.2016

Skills

Excellent communication and customer service skills

Strong sales and persuasion abilities

Ability to handle customer complaints professionally

Good knowledge of Microsoft Office (Word, Excel)

Ability to work under pressure and multitask

Team player with flexibility and adaptability

Fast learner and motivated to grow

Time management and organizational skills

Languages

Arabic
Native
English
Intermediate

Timeline

Hostess

Xenia Cafe
11.2023 - Current

Selles

Ajmal Perfumes
09.2022 - 10.2023

Bachelor of Commerce - Accounting

Tanta University
10.2012 - 07.2016
Menna Alamir