Menna Allah Khamis Hassan Mostafa
Sharjah
Summary
Professional Secretary with over 2 years of experience managing daily administrative support tasks and operations in the telecom industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Secretary
Idea pro media
08.2021 - 06.2023
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos, and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Customer Support Executive
Orange telecom company
07.2020 - 06.2021
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided customers with updates and periodic statements on service developments and changes in trends.
Education
Graduated From Faculty of Socail Work -
Alxandria Unvirsity
Alexandria07.2021
Skills
- Interoffice Communications
- Storage Arrangements
- Time Management
- Cash Drawer Management
- Multitasking and Time Management
- Manage Correspondence
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Certification
-IT ICDEL
-BEHAVIOR MODIFICATION
-LEARNING DISABILITIES
Timeline
Secretary
Idea pro media
08.2021 - 06.2023
Customer Support Executive
Orange telecom company
07.2020 - 06.2021
Graduated From Faculty of Socail Work -
Alxandria Unvirsity
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