Open To Work
Mensah Mary Fiati
Receptionist/ Hostess
Dubai Investment Park, Dubai
Summary
Dynamic professional with a strong background in customer service and hospitality, honed at Gulf Flowers Distribution FZCO. Skilled in interactive communication and complaint handling, I excel in creating welcoming environments and enhancing guest satisfaction. Proven ability to streamline operations and maintain high standards of cleanliness, ensuring exceptional experiences for all clients. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
4
4
years of professional experience
Work History
Receptionist
Gulf Flowers Distribution FZCO
Dubai, United Arab Emirates
01.2024 - Current
- Managed front desk operations, ensuring efficient customer service and communication.
- Coordinated appointment scheduling and visitor management to optimize office workflow.
- Assisted in maintaining inventory of office supplies, contributing to resource availability.
- Implemented filing systems for documents, enhancing retrieval efficiency and organization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Hostess
Rain Tree Hotel Dubai
Bur Dubai, United Arab Emirates
03.2021 - 09.2023
- Greeted and seated guests, ensuring a warm and welcoming atmosphere.
- Managed reservations using hotel management software to optimize seating efficiency.
- Coordinated with kitchen and waitstaff to streamline service flow during peak hours.
- Trained new host staff on hospitality standards and operational procedures.
- Developed strategies to enhance guest satisfaction through personalized service experiences.
- Oversaw daily front-of-house operations, maintaining high standards of cleanliness and organization.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Technical Assistant
Ghana Cocoa Board (COCOABOD)
Ghana, Sewa Juaboso
02.2017 - 10.2019
- Assisted in the preparation and analysis of cocoa export documentation.
- Coordinated communication between departments to streamline project workflows.
- Developed training materials for new staff on operational procedures.
- Facilitated data entry and maintenance in the cocoa pricing database.
- Supported quality control efforts by conducting routine inspections of cocoa samples.
- Participated in meetings to provide insights on technical issues affecting operations.
Education
Bachelor of Science - SCIENCE LABORATORY TECHNOLOGY
PRESBYTRIAN SENIOR HIGH SCHOOL
GHANA (AKUAPEME)11-2018
Skills
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Guest engagement
- Cleanliness maintenance
- Payment processing
- Hospitality service expertise
- Complaint handling
- Special requests handling
- Guest relations
- Seating arrangements
Work Preference
Work Type
Full TimeTimeline
Receptionist
Gulf Flowers Distribution FZCO
01.2024 - Current
Hostess
Rain Tree Hotel Dubai
03.2021 - 09.2023
Technical Assistant
Ghana Cocoa Board (COCOABOD)
02.2017 - 10.2019
Bachelor of Science - SCIENCE LABORATORY TECHNOLOGY
PRESBYTRIAN SENIOR HIGH SCHOOL