Menshawy Salah Thabit
Dubai,Dubai
Summary
To get in to a profession that is challenging and encouraging and offers great deal of exposure to latest trends and traits where I can explore my abilities and hone my skills. Being a person with determination and dedication nature, I will try my best for the betterment of the organization.
Overview
28
28
years of professional experience
Work History
Sales & Branch Manager
Etisalat
01.2016 - Current
- Developed, directed and measured the execution of strategic annual/long-term marketing plans in order to meet and exceed sales and revenue commitments/goals
- Analyzed current market trend and competitor information
- Monitors efficiency and quality efforts of personnel and provides training and coaching support for the customer service Reps in terms of (service quality, product knowledge, market status, customers complaints ...
- Etc)
- Ability to handle multiple facets of a project with a strong sense of initiative
- Evaluate operations and activities relative to assigned area of responsibility, recommend improvements and modifications; and prepare various reports on operations, activities, daily and monthly sales
- Design the optimal workforce for each shift and organizes all sales-force training for both product and service for all consumer direct channel resources
- Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
- Oversee compliance of customer service Reps with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures
- Develop and implement the sales and market strategies to increase existing business and market share in consultation with the Sales team
- Manage the territory budget preparation process, to ensure the sales and revenue opportunities are maximized
- Determine the growth opportunities to ensure an effective sales and market coverage
- Monitor performance data & KPI's pertaining to sales and revenue
- Support channel structure and aligning with manpower planning & efficiency improvements on number of resources required
- Profitably growing the business by expanding customer and partner relationships
- Delivering enterprise results on a global level.
Branch Duty Manager
Etisalat
01.2012 - 01.2016
- Managing the sales process for new prospects, from initial contact through to closure
- Dealing with customer enquiries face to face, over the phone or via email
- Contacting prospective customers and discussing their requirements
- Achieving all revenue targets & objectives in line with the Area Business Plan
- Working closely with the marketing team to produce any sales collateral required for the target market
- Reporting business trends and area performance to the National Sales Manager
- Developing & maintaining successful business relationships with all prospects
- Identifying what customers want
- Planning and organising the day to ensure all opportunities are maximised
- Developing a full understanding of the business market-place
- Dedicated to increasing revenue, improving profitability and reducing expenses
- Streamlined entire sales department to increase productivity and eradicate unnecessary processes
- Communicate customer requests to management
- Improving operational excellence performance
- Developing leading-edge sales capabilities
- Achieving a shorter sales cycle as well as improved profitability, win ratios and customer satisfaction
- Serve as last line of support to handle escalated customer issues
- Supervision & Team Leadership
- Staff Training.
Assistant Branch Manager
Etisalat
01.2008 - 01.2012
- Led corporate staff to meet sales, training and business presentation targets and to maintain good interpersonal relations with customers and fellow colleagues
- Assist in communicating all information to customer service Reps in the outlet regarding all new special promotions and sale items
- Recommends and implements new or improved systems to enhance or expedite work
- Authorize and ensure validity of customer returns, exchanges, check authorizations, and voids
- Constructed work plans, established marketing strategy and conducted forecasts, budget management and control – all within set deadlines
- Conducting frequent surveys among the customers regarding the requirements of products at present and estimating the requirements in the future
- Coordinate between all the outlets/branches in the region for all the trainings, meetings, events & prepare all the requirements such as attendance list & schedule
- Report to the channel management about the staff performance including ( customer service, target achievement, attendance ).
Sales & Customer Service Officer
Etisalat
01.2007 - 01.2008
- Work involves direct contact with clients across the region and sale of the latest and exclusive packages offered by the company to ensure the best service
- Handle the cashing responsibilities for the department and communicate directly with the accounting department on a daily basis
- Able to prove myself in this short period of time and have been requested by other branches for assistance
- And have all knowledge about CBCM system and all application processing
- Plus accepting all the bill payments from the customers and companies
- Professional experience with dealing with money.
Duty Officer
4 Stars Hotels (King Tut Resort)
01.2003 - 01.2006
- Handling all Customers Complains & Serving all the customers’ needs /attendance and punctuality for my staff, cashing control, carrying out the process of the Checking IN and Checking Out for the customers, making the orientation for the walk-in customers
- Also handling as Tele Operator.
Duty Officer
5 Stars Hotels (Sea Gull)
01.2000 - 01.2003
- Handling all Customers Complains & Serving all the customers’ needs /attendance and punctuality for the my staff, cashing control, carrying out the process of the Checking IN and Checking Out for the customers, making the orientation for the walk in customers
- Cashiering and money exchange.
Duty Officer
4 Stars + Hotels (El Jasmine village Hotel)
01.1996 - 01.2000
- Handling all Customers Complains & Serving all the customers needs /attendance and punctuality for the my staff, cashing control, carrying out the process of the Checking IN and Checking Out for the customers, making the orientation for the walk in customers
- Cashiering and accepting bill payments.
Education
MBA - Business Administration And Management
Certified By American University
Etisalat Academy12.2019
Dealing with the customer's perceptions and -expectations Training -
08.2012
Achieving Excellence in Customer Service -
02.2010
Bachelor Degree - Bachelor Degree in Arts [English Department]
Cairo University
Cairo, Egypt01.1998
Skills
- Good personal and social skills with ability to work within, but also t
- Forward thinking and able to generate innovative ideas
- Strong attention to detail
- Commitment to continuous improvement and innovation
- Able to share ideas with others
- Hardworking, dedicated, reliable and honest
- Strong analytical and problem solving skills
- Flexible in attending to all tasks required to keep the work moving in a professional way with very limited resources
- Ability to make efficient use of information technology to the maximum in a way that serves work needs
- Ability to organize work set priorities & monitor workflow to achieve team goals & deadlines
- Having good research capabilities
- Work under pressure
- Willing to acquire new knowledge and skills in order to improve my career
- Outgoing and friendly
- Developing new business strategies and ideas
- Analytical thinking, planning
- Strong verbal and personal communication skills
- Accuracy and Attention to details
- Organization and prioritization skills
- Problem analysis, use of judgment and ability to solve problems efficiently
- Willing to travel meeting customers when required
- Professional skills
- Excellent working knowledge using Microsoft Excel, Word Perfect, Microsoft Word, Microsoft Power Point, Microsoft Access, Microsoft Outlook & Instant Messaging Applications
- Self-motivated, initiative, high level of energy
- Verbal communication skills
- Decision making, critical thinking, organizing and planning
- Tolerant and flexible to different situations
- Leadership communication skills
- Business leadership skills
- Technical and technological skills
- Organizational skills
- Project management skills
- Key sales and marketing skills
- An experienced team leader with the ability to initiate/manage cross-functional teams and multi-disciplinary projects
- Critical thinking, decision-making and problem solving skills
- Planning and organizing
- Excellence Personal Communication skills
- Project management skills: Influencing, leading, negotiating and delegating abilities
- Conflict resolution
- Tolerant to stressed situations
Accomplishments
- Monthly and yearly target achievement assigned by Management for all promoted products (Ex: Home internet, Postpaid Plans, Visitor packages, Mobile Handsets, Smart Living, and other products).
- Yearly rewarding with Platinum degree by Mystery shoppers, for work performance & staff product knowledge.
- Launching professionally for iPhone series every year, till ended by iPhone 15 Series this year 2023.
Languages
Arabic
English
Russian
Professional Development
- Brainstorming workshop in the beginning of every year to create the improvement program plan of how to achieve our goals within the approved yearly budget.
- Periodic tests of the staff’s knowledge and ensure it up to date.
- Keep improving for smooth journeys for all customers inside the store.
- Train and exercise the low achievers staff to improve and raise their sales skills productivity.
- Improvement implementation for the Huddle process to become more effective, impactful, fostering collaboration, and driving positive results in sales and customer experience.
Summaryofqualification
16 years' experience in Management role, customer service, Sales Dept & Marketing. Dealing with fast-paced, rapidly expanding companies. Expertise includes administration, sales hospitality. Analytical decision maker with excellent problem-solving skills. Willingness to share information and ideas, and a Dedication to teamwork. Perfect background in Retail, Achieving Organization required targets of Services, products, electronics, Smart phones, Accessories, TVs, and all other items.
Personal Information
- Age: 46
- Nationality: Egyptian
- Driving License: UAE driving license
- Religion: Muslim
- Visa Status: Resident Visa (Sponsor: Task Outsourcing)
Awardscertificates
- Great Effort Award Certification From Black Berry & Etisalat.
- Great effort Award Certification From Black berry & Etisalat.
- Certificate Of Appreciation from Blackberry For The Sales Performance during Gitex 2009.
References
References available upon request
Timeline
Sales & Branch Manager
Etisalat
01.2016 - Current
Branch Duty Manager
Etisalat
01.2012 - 01.2016
Assistant Branch Manager
Etisalat
01.2008 - 01.2012
Sales & Customer Service Officer
Etisalat
01.2007 - 01.2008
Duty Officer
4 Stars Hotels (King Tut Resort)
01.2003 - 01.2006
Duty Officer
5 Stars Hotels (Sea Gull)
01.2000 - 01.2003
Duty Officer
4 Stars + Hotels (El Jasmine village Hotel)
01.1996 - 01.2000
MBA - Business Administration And Management
Certified By American University
Dealing with the customer's perceptions and -expectations Training -
Achieving Excellence in Customer Service -
Bachelor Degree - Bachelor Degree in Arts [English Department]
Cairo University
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