Mercy Ajambo
Dubai,UAE
Summary
I am an upbeat Restaurant Hostess well-versed with reservations and scheduling. Alert and observant to customer needs. Track record of addressing questions and resolving complaints in professional manner. I am thoughtful with broad experience in customer relations in restaurant settings. I am comfortable standing for long periods and dedicated to work extra mile to provide quality customer service.
Overview
2
2
years of professional experience
Work History
Restaurant hostess
Yums Cafe
Kampala, Uganda
10.2023 - 04.2024
- Welcomed guests with warmth and professionalism to establish positive first impressions.
- Greeted guests and escorted to tables, minimising wait times.
- Created memorable customer experiences through attentive, responsive service.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Reported customer feedback to management to improve food and service.
- Provided accurate waiting times and oversaw waiting lists.
- Advised on food and drink choices based on customer preferences.
- Informed waiting staff of table turnaround times to limit service and reservation delays.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Checked customer IDs to confirm age before selling age-restricted products.
- Checked on guests to maintain food and service satisfaction.
- Maintained clean and orderly reception area to uphold brand standards.
Waitress assistant
Cafe Javas
Kampala, Uganda
07.2022 - 09.2023
- Prepared tables for guests and reset tables between customers.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Greeted and escorted guests to tables.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Arranged tables and set up linens and silverware in preparation for guests.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Informed kitchen staff regarding special order requirements.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Education
Diploma - Design
Bethany vocational
Kampala 02/2020 - 11/2023
High School Diploma - High School
Busia Trust Secondary school
Uganda 02/2016 - 10/2019
Skills
- Customer service
- Hospitality service expertise
- Group reservations management
- Safe food handling
- Performance improvement
- Multidisciplinary teamwork
- Rapport building
- High-volume dining
- Complaint management
- In-depth food and wine knowledge
- Mise-en-place
- Relationship management
Languages
English
Fluent
Kiswahili
Native
Luganda
Fluent
Timeline
Restaurant hostess
Yums Cafe
10.2023 - 04.2024
Waitress assistant
Cafe Javas
07.2022 - 09.2023
Diploma - Design
Bethany vocational
02/2020 - 11/2023
High School Diploma - High School
Busia Trust Secondary school
02/2016 - 10/2019
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