Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MERCY KASIGANE

Dubai,DU

Summary

Proven to excel in high-pressure environments, I demonstrated a 100% accuracy in managing patient records and billing at Iwona Specialty Clinic. Adept at fostering positive customer experiences and training staff, my flexibility and excellent interpersonal skills have consistently contributed to team success and operational efficiency.

Overview

4
4
years of professional experience

Work History

Customer Care/Coffee Barista

Iwona Specialty Clinic
08.2023 - Current
  • preparing and serving hot and cold drinks including espresso and latte
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Successfully managed software including signing in,patients records and billing with 100% accuracy.
  • Handling incoming and out going calls

Barista

Attibassi Cafe
07.2022 - 08.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Trained new staff members on proper coffee preparation and customer service techniques.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Waitress

Imperial Hotel & Restaraunt
02.2020 - 07.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Associate of Arts - Food And Nutrition

Kenya Collage of Commerce And Hospitality
Kenya
03.2020

High School Diploma -

Sinyolo Girls High School
Kenya
12.2018

Skills

  • Flexibility
  • Excellent interpersonal skills
  • Reliability
  • Team player

Languages

English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)

Timeline

Customer Care/Coffee Barista

Iwona Specialty Clinic
08.2023 - Current

Barista

Attibassi Cafe
07.2022 - 08.2023

Waitress

Imperial Hotel & Restaraunt
02.2020 - 07.2022

Associate of Arts - Food And Nutrition

Kenya Collage of Commerce And Hospitality

High School Diploma -

Sinyolo Girls High School

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MERCY KASIGANE