Mercy Mlambo
Dubai
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
1
1
year of professional experience
Work History
Teacher's Assistant
Chancellor Primary School
Harare
02.2023 - 05.2024
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Provided individualized assistance to students with special needs in the classroom.
- Created visual aids such as bulletin boards or displays to enhance the learning environment.
- Greeted parents at school events to provide information about curriculum and activities.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Facilitated small group instruction and activities for students of varying abilities.
- Coordinated daily tasks between teachers and other staff members.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Worked one-on-one with special needs students to help navigate through school challenges.
Education
Some College (No Degree) - Education
Skills
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- Data Collection
- In-store support
- Service Upselling
- Customer Education
- Product Sales
- Microsoft Office expertise
- Active Listening
Languages
English
Proficient
C2
Timeline
Teacher's Assistant - Chancellor Primary School
02.2023 - 05.2024
Alison - Some College (No Degree), Education
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