Summary
Overview
Work History
Education
Skills
Language Prowess
Timeline
Hi, I’m

MERCY NYAMBURA

Dubai
MERCY NYAMBURA

Summary

I am a dedicated and highly motivated professional with a strong background in customer service and front-office operations. With hands-on experience working in fast-paced environments such as Unilever and Nestlé, I have developed exceptional communication skills, a customer-first mindset, and the ability to multitask efficiently while maintaining a professional and welcoming demeanor. I take pride in delivering excellent service, solving problems quickly, and supporting smooth day-to-day operations.

To secure a challenging position that offers opportunities for professional growth and skill development, where I can leverage my strong communication and organizational abilities. I aim to contribute to the success of the team and organization while continually advancing my career through learning and taking on new responsibilities.

Overview

2
years of professional experience

Work History

Vetements_by_kihoti

Sales Associate
02.2023 - 11.2023

Job overview

  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assisted senior sales staff in serving customers and promoting the store’s brand.

Naivas Supermarket

Sales Intern
01.2022 - 02.2023

Job overview

  • Participated in sales meetings and presentations to gain knowledge and insight.
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
  • Analyzed customer feedback and identified areas for improvement.
  • Participated in promotional events and product launches for new Kenyan brands such as Brookside Dairy products.
  • Managed customer expectations and helped navigate sales processes.

Unilever

Customer Service
06.2022 - 02.2023

Job overview

  • Delivered high-quality customer support by responding to inquiries, complaints, and feedback through phone, email, and in-person channels.
  • Provided accurate product knowledge and guided customers in choosing suitable Unilever products based on their needs.
  • Acted as a key liaison between customers and internal departments (sales, logistics, production), ensuring swift resolution of issues and satisfaction.
  • Maintained detailed records of customer interactions, transactions, and feedback in line with data privacy and company standards.
  • Collaborated with team members to continuously improve service processes and enhance customer experience.

Education

Mathari Hospital College
Nairobi

Certificate of Higher Education from Practical Nursing

University Overview

Safaricom (Vocational Training)
Nairobi

from Sales and Marketing

University Overview

Skills

  • Strong communication skills
  • Excellent customer service and problem-solving abilities
  • Proficient in managing multiple tasks in fast-paced environments
  • Organizational skills with attention to detail
  • Skilled in office equipment and software
  • Ability to handle phone calls, emails, and in-person inquiries professionally
  • Strong interpersonal skills and a team player
  • Quick to adapt to new technologies
  • Time management skills with the ability to prioritize tasks effectively
  • Strong Communication and interpersonal Skills
  • Time management and team work
  • Flexible and adaptable to new work developments
  • Proactive individual with ability to deliver work to strict deadlines
  • Proven ability to work under high pressure environments
  • Excellent customer service orientation
  • Problem-solving abilities
  • Time management and prioritization
  • Detail-oriented and organized
  • Ability to work well in a team
  • Adaptable and quick to learn new skills
  • Positive attitude and professional demeanor
  • Multitasking in fast-paced environments
  • Managing customer concerns effectively

Language Prowess

English: Native Speaker - Spoken Written Reading Listening & Comprehension
Arabic: Beginner - Spoken Listening & Comprehension
Swahili: Native Speaker - Spoken Written Reading Listening & Comprehension

Timeline

Sales Associate
Vetements_by_kihoti
02.2023 - 11.2023
Customer Service
Unilever
06.2022 - 02.2023
Sales Intern
Naivas Supermarket
01.2022 - 02.2023
Mathari Hospital College
Certificate of Higher Education from Practical Nursing
Safaricom (Vocational Training)
from Sales and Marketing
MERCY NYAMBURA