Summary
Overview
Work History
Education
Skills
Swimming, travelling and shopping
Timeline
Generic
Mercy Tshuma

Mercy Tshuma

Senior Baker
Dubai

Summary

Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment. Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings and skillful in building long-lasting loyal customer relationships

Overview

5
5
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Senior Baker

Chahrazad Cuisine The Bakery
Dubai
01.2021 - Current
  • Analyze customer`s preferences to design and create tailored products.
  • Taking orders and resolve customer`s concerns with positive approach and constructive strategies.
  • Operate cash registers and process payments accurately.
  • Established recipes for new products and improve existing recipes.
  • Collaborate with coworkers to complete tasks and maintain smooth running of bakery.
  • Produce consistently high-quality baked goods for customers.
  • Create appealing displays to showcase products in bakery.
  • Replenish and rotate food items, following correct food cooling and storage procedures.
  • Clean and maintain kitchen equipment, so as to follow food and hygiene safety rules.
  • Mix icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Prepare dough for variety of pastries, cakes, donuts, doughnuts and determine baking times for various items.
  • Decorate cakes, cupcakes and other pastries according to customer requests, with standards of quality, quantity control and presentation.
  • Mold 2D and 3D figurines for themed and wedding cakes.
  • Package and label baked goods with accurate descriptions and ingredients

Cake Decorator

Broad acres Spar Chartwell
Johannesburg
08.2018 - 04.2020
  • Baked gluten-free, vegan and alternative diet treats based on customers' needs.
  • Filled out inventory and production sheets and informed head baker of stock levels.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
  • Developed new products based on seasonal ingredients, holidays and dessert trends.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Precisely arranged display cases throughout workday to highlight finished products and to increase daily sales by 10 to 15 percent.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Carefully sculpted figurines, decorations and floral designs using fondant icing and hardened sugar.
  • Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
  • Disposed of damaged and expired goods.

Education

High School Diploma -

School of Hospitality And Tourism
Bulawayo Zimbabwe
08.2020 - 10.2020

High School Diploma -

Notation Computers
Bulawayo Zimbabwe
01.2017 - 06.2017

GED -

Sikhulile High School
Bualwayo Zimbabwe
01.2011 - 11.2016

Skills

Adaptive and creative

undefined

Swimming, travelling and shopping

Swimming

Timeline

Senior Baker

Chahrazad Cuisine The Bakery
01.2021 - Current

High School Diploma -

School of Hospitality And Tourism
08.2020 - 10.2020

Cake Decorator

Broad acres Spar Chartwell
08.2018 - 04.2020

High School Diploma -

Notation Computers
01.2017 - 06.2017

GED -

Sikhulile High School
01.2011 - 11.2016

Similar Profiles

CREATE PROFILE
Mercy TshumaSenior Baker