Summary
Overview
Work History
Education
Skills
Personal Information
Affiliations
Timeline
Generic

MERCY WANGECHI NJAGI

Summary

Skilled Housekeeping Supervisor adept at managing services of housekeeping hotel with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments. In-depth knowledge of hotel operations, cleaning procedures and health and safety regulations.

Overview

5
5
years of professional experience
10
10
years of post-secondary education

Work History

Housekeeping Supervisor

Edge Creekside Hotel Dubai
Dubai
2022.12 - Current
  • Overseeing and scheduling housekeeping staff
  • Assigning tasks and ensuring quality control.
  • Training the housekeeping personnel on safe operation of cleaning tools and equipment, and chemicals to efficiently perform duties without harm.
  • Preparing and presenting reports for staff productivity and reviews.
  • Inspecting rooms and common areas to ensure they meet cleanliness standards.
  • Addressing any cleaning issues or concerns
  • Developing and implementing cleaning procedures.
  • Monitoring the sorting of soiled linen to ensure damaged, heavy stained and normal linen is separated for convenience in laundry.
  • Maintained inventory of cleaning supplies and equipment
  • Responded to guest complaints and requests, through addressing any concerns guests may have about the cleanliness of their rooms or the overall property, and ensuring that their requests are met in a timely and professional manner.
  • Communicated repair needs to maintenance staff for prompt remedial action.
  • Keeping records of cleaning activities and communicating any issues or concerns with the management.
  • Completed shift reports for smooth handovers and Back of House operations.

Housekeeping Supervisor

Expo village Dubai
Dubai
2021.12 - 2022.09
  • Training staff on the safe operation of cleaning tools and equipment, and chemicals to efficiently perform duties without harm.
  • Preparing and presenting reports for staff productivity and reviews.
  • Addressing guests' needs and concerns in pleasant and professional manners.
  • Handling, registering, and handing over lost and found items, adhering to all Standard Operation Procedures (SOPs).
  • Completed shift reports for smooth handovers and Back of House operations.
  • Worked with front desk staff to respond promptly to guest requests, maximizing customer satisfaction.
  • Inspected rooms to confirm quality and attention to detail met the standards.
  • Liaised with management to establish and complete priority cleaning jobs.
  • Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
  • Escalated issues and complaints for prompt management resolution.
  • Instructed maintenance staff to complete fixture and fitting repairs.

Housekeeping Attendant

Expo village
Dubai
2021.07 - 2021.12
  • Sanitized bathrooms to uphold strict hygiene and infection control procedures.
  • Cleaned assigned guestrooms to exceptionally high standard.
  • Employed optimal safety practices to eliminate risks, hazards and accidents.
  • Trained new room attendants on company policies and cleaning procedures.
  • Delivered outstanding service to boost customer retention and referrals.
  • Interacted with guests to ensure they are happy with the service provided.
  • Secured guest rooms after performing housekeeping services.
  • Achieved spotless results within working timeframes to meet client needs.
  • Helped my teammates whenever needs arise.
  • Resolved guest queries in line with service standards and protocols.

Office Manager

China Communications Constructions Co. Ltd.
2019.07 - 2020.10
  • Organizing meetings and managing the database
  • Scheduling and coordinating meetings and appointments.
  • Liaised with external vendors and service providers to address on-site maintenance and repair needs.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Processed invoices and financial data with strong eye for detail.
  • Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
  • Booking transport and accommodations for the company heads
  • Supervising and monitoring the work of administrative staff
  • Assisting the HR function by keeping staff records updated and arranging the itinerary.
  • Supervised senior management with daily office operations, coordinating meetings and other tasks as requested.

Education

Bachelor’s Degree - Industrial Chemistry with Management

Kenyatta University
Kenya
2013.05 - 2018.12

Certificate of Computer Applications - Microsoft Office, Email, and Internet

Texas Computer College
Kenya
2012.11 - 2013.04

Certificate of Secondary Education - Science

Kabiru-ini Girls Secondary School
Kenya
2009.01 - 2012.11

Skills

  • Organization and team management
  • Effective communication
  • Customer service
  • Training and development
  • Problem solving
  • Computer Applications and Microsoft office suite
  • Opera Property Management System
  • Chemical safety
  • Linen management
  • Adaptability
  • First Aid (Basic)
  • Deep cleaning techniques

Personal Information

Nationality: Kenyan

Affiliations

  • Writing
  • Biking and Hiking

Timeline

Housekeeping Supervisor

Edge Creekside Hotel Dubai
2022.12 - Current

Housekeeping Supervisor

Expo village Dubai
2021.12 - 2022.09

Housekeeping Attendant

Expo village
2021.07 - 2021.12

Office Manager

China Communications Constructions Co. Ltd.
2019.07 - 2020.10

Bachelor’s Degree - Industrial Chemistry with Management

Kenyatta University
2013.05 - 2018.12

Certificate of Computer Applications - Microsoft Office, Email, and Internet

Texas Computer College
2012.11 - 2013.04

Certificate of Secondary Education - Science

Kabiru-ini Girls Secondary School
2009.01 - 2012.11

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MERCY WANGECHI NJAGI