Mereliza V. Esguerra
Dubai,U.A.E.
Summary
Resourceful professional with expertise in developing and maintaining robust customer pipelines. Proven track record in attracting new business opportunities and enhancing customer service processes. Strong organizational and problem-solving skills support strategic planning and upselling initiatives. Effective communicator with public speaking abilities that drive client satisfaction and operational efficiency.
Overview
29
29
years of professional experience
1
1
Certification
Work history
Senior Business Support Tele Sales (Telesales)
DHL Logistics L.L.C.
Dubai, U.A.E.
08.2020 - 08.2025
- Developed and retained business customers in Small Business Customer (SBC) segment, achieving five customer wins monthly.
- Planned and managed small Business Customers effectively to meet service expectations.
- Collected customer and market data to inform Product departments on trends.
- Sourced new SBC customers with annual net sales between 5k and 30k.
- Established rapport with customers through informed communication across various channels.
- Assessed customer needs and recommended tailored solutions based on industry expertise.
- Closed business by aligning customer needs with DHL solutions, emphasising value creation.
- Maintained data accuracy at 98% and logged all customer interactions in SAP CRM quarterly.
Sales Support Specialist
Danzas AEI EMIRATES LLC
Dubai, U.A.E.
09.2014 - 08.2020
- Supported customer-facing teams, including Key Account Managers and Field Sales.
- Generated qualified leads, significantly enhancing sales pipeline.
- Coordinated closely with sales to onboard new customers effectively.
- Prepared timely quotations for time-bound requests, ensuring prompt follow-up.
- Managed logistics for trade shows, promoting products and services successfully.
- Facilitated training sessions for new hires, improving onboarding efficiency.
- Processed customer payments and managed order lifecycles, achieving productivity KPIs.
- Generated weekly sales reports to inform performance analysis and decision-making.
Operation Coordinator
Danzas AEI EMIRATES LLC
09.2013 - 08.2014
- Ensured efficient execution of customs clearance activities in compliance with regulations and policies.
- Coordinated with in-house departments to secure accurate documentation.
- Performed last mile entry in Emirsal 2 with precision and speed.
- Compiled and archived cleared documents according to customs submission procedures.
- Updated in-house trackers promptly to maintain accurate records.
- Conducted post-audits of cleared documents to ensure compliance, amending errors as necessary.
- Managed customs duty deposits, invoice deposits, and standing guarantee submissions to prevent penalties.
- Streamlined internal communication channels to enhance information flow across teams.
HR Coordinator
Danzas AEI EMIRATES LLC
09.2012 - 09.2013
- Coordinated in-house departments to enhance documentation management accuracy.
- Executed last mile entry in Emirsal 2 with precision and efficiency.
- Compiled and archived cleared documents in compliance with customs and Danzas policies.
- Updated in-house trackers promptly, ensuring data accuracy throughout processes.
- Conducted post-audit of cleared documents, rectifying errors as required.
- Managed customs duty deposits and invoice submissions to avoid penalties.
- Performed additional duties to maintain timelines and operational processes.
- Tracked interim and final probationary appraisals, confirming outcomes with HRSS.
Personal Assistant
BST Gulf Engineering
Sharjah, UAE
06.2008 - 06.2012
- Streamlined daily office operations to enhance efficiency and organisation.
- Organised and maintained filing systems for optimal accessibility of documents.
- Coordinated and scheduled meetings and appointments with precision.
- Managed project timelines and conducted thorough research to support initiatives.
- Prepared and edited correspondence, reports, and presentations for clarity and professionalism.
- Oversaw travel arrangements for General Manager and guests, ensuring seamless logistics.
- Performed accounting tasks using Peachtree software, ensuring accuracy in financial records.
- Maintained office supplies, optimising resource utilisation across the team.
Service Centre In-charge
Global Link Communication
Dubai, UAE
06.2006 - 06.2008
- Oversaw daily operations of service centre to ensure compliance with standard operating procedures.
- Devised work schedules for timely completion of job orders, enhancing customer satisfaction.
- Coordinated with suppliers for efficient management of warranty units.
- Liaised with technicians to secure spare parts for non-warranty units.
- Maintained accurate trackers for incoming and outgoing units, streamlining operations.
- Resolved customer complaints effectively, boosting satisfaction levels.
- Demonstrated flexibility by covering shifts during nights, weekends, and bank holidays.
- Delivered exceptional customer service through proactive listening and efficient problem resolution.
Toll Supervisor
Tollways Management Corporation
Quezon City, Philippines
06.2004 - 06.2006
- Ensured operational functionality of toll plaza throughout shifts.
- Supervised daily toll collection activities and managed Toll Tellers.
- Monitored cash flow for Toll Tellers to prevent shortages.
- Assisted clients at ETC lanes and Automated Toll Plaza.
- Coordinated all toll plaza activities while monitoring service levels.
- Guaranteed timely bank transfers in accordance with standard operating procedures.
- Executed proper handover procedures to incoming shift supervisors.
- Oversaw end-of-duty procedures for Toll Tellers, including money drop-off into chute.
Showroom Supervisor
The Computer Authority
Mandaluyong City, Philippines
06.1996 - 06.2004
- Managed daily showroom operations, ensuring product accuracy, organisation, and regular merchandising.
- Analysed store variances to meet financial goals and enhance profit opportunities.
- Attended trade shows to remain updated on new products and services.
- Coached, trained, and disciplined staff when necessary.
- Conducted appraisals to discuss staff strengths and improvement areas.
- Assisted sales staff in achieving targets through effective product combinations and upselling strategies.
- Monitored stock inventory to maintain adequate units during holidays and weekends.
- Ensured health and safety measures were consistently met.
Education
Bachelor of Science - Computer Science
Central Colleges of the Philippines
PhilippinesSkills
- Customer service orientation
- Computer proficiency
- Organizational coordination
- Problem-solving
- Communication skills
- Public speaking
- Strategic planning
- Resourcefulness
- Upselling
Personal Information
- Date of birth: 01/30/78
- Nationality: Filipino
- Marital status: Single
- Religion: Christian
Custom
- Customer Service Oriented
- Computer Skills
- Organizational & Coordinating Skills
Languages
English
Proficient (C2)
Affiliations
- Cookery, Gardening, Reading
Accomplishments
List the awards won
Certification
License
References
References available upon request.
Timeline
Senior Business Support Tele Sales (Telesales)
DHL Logistics L.L.C.
08.2020 - 08.2025
Sales Support Specialist
Danzas AEI EMIRATES LLC
09.2014 - 08.2020
Operation Coordinator
Danzas AEI EMIRATES LLC
09.2013 - 08.2014
HR Coordinator
Danzas AEI EMIRATES LLC
09.2012 - 09.2013
Personal Assistant
BST Gulf Engineering
06.2008 - 06.2012
Service Centre In-charge
Global Link Communication
06.2006 - 06.2008
Toll Supervisor
Tollways Management Corporation
06.2004 - 06.2006
Showroom Supervisor
The Computer Authority
06.1996 - 06.2004
Bachelor of Science - Computer Science
Central Colleges of the Philippines
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