Merey Kurmangali
Summary
Dedicated reservation agent with 3 years' experience in the field. Exceptional communication skills with the ability to work well in fast-paced environments. Strong customer service and selling abilities to assist in securing high-priced reservations and maintaining high customer satisfaction expectations.
Overview
7
7
years of professional experience
Work History
Reservations Agent
Meshico Group
01.2023 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of restaurants offers, services, and facilities.
- Handled billing information over phone.
- Resolved various issues and discrepancies for customers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Reservations Agent/ Cashier
Shanghai Me Restaurant
09.2020 - 08.2022
- Answer phone calls and email requests for reservations, special requests for celebrations, and other customer service inquiries.
- Check guest's history to confirm if they visited us before, if they have preferable table or seating area.
- Handle customer complaints and problems, such as missing reservations and overbooked tables, in a courteous manner to maintain customer satisfaction.
- Handling cash and credit card and manual transactions.
- Handling merchandise returns, exchanges and flow.
- Preparing daily/ weekly and monthly cashier reports.
Floor Artisan
La Ville Hotel & Suites CITY WALK
12.2018 - 09.2020
- Meeting and greeting customers, building strong relationships and taking orders.
- Successfully communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Resolving complaints to achieve positive solutions for guests and restaurant.
- Worked closely with management to improve front of house morale.
Tourism Manager
LLC "Silk Road Kazakhstan"
02.2018 - 12.2018
- Customer consultation and sale of tourist services.
- Assistance in the preparation of documents for foreign clients.
- Booking and sale of air/ railway tickets.
- Booking and sale of individual and group tours.
Department Manager/ Cashier
LLC "FinBox"
11.2016 - 02.2018
- Costumer service excellence.
- Cashier audits and reports.
- Cash register transactions.
Education
World Economy, Bachelor
Kazakh University of Economics, Finance And Int. T
Astana, Kazakhstan05.2017
Skills
- Excellent problem-solving skills to assist in handling customer issues
- Strong communication and listening skills that ensure the customers' needs and requests are understood and handled accordingly
- Patient and compassionate, with an ability to maintain the highest standards while working with even the most difficult customers
- Willingness to learn new growing skills as a customer service professional
- Time management skills
Languages
English
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Timeline
Reservations Agent
Meshico Group
01.2023 - Current
Reservations Agent/ Cashier
Shanghai Me Restaurant
09.2020 - 08.2022
Floor Artisan
La Ville Hotel & Suites CITY WALK
12.2018 - 09.2020
Tourism Manager
LLC "Silk Road Kazakhstan"
02.2018 - 12.2018
Department Manager/ Cashier
LLC "FinBox"
11.2016 - 02.2018
World Economy, Bachelor
Kazakh University of Economics, Finance And Int. T
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