MERIC NYAGA
Dubai,UAE
Summary
Versatile and service-driven professional with over 4 years of experience in customer-facing roles across the hospitality and grooming industries. Proven ability to deliver exceptional guest experiences, from providing precision grooming services to anticipating and fulfilling guest needs in high-end hotel environments. Recognized for strong interpersonal skills, attention to detail, and a proactive approach to service.
Overview
4
4
years of professional experience
Work History
Barber
Lucy Nails & Barber
Nairobi, Kenya
10.2023 - Current
- Providing precision haircuts that enhanced client satisfaction and boosted customer confidence.
- Executing scissors-over-comb technique proficiently; providing tailored cuts for each client.
- Showing versatility by offering a variety of hairstyles, meeting individual client's preferences and style tastes.
- Ensuring safety by adhering strictly to health regulations during shaving procedures.
- Assisting in stock control duties, ensuring availability of necessary products at all times.
Waiter
Java House
Nairobi, Kenya
07.2022 - 08.2023
- Serving meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Communicating with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays.
- Assisting customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Noting special requests and suggesting additional items to meet upsell goals
- Enhancing customer satisfaction by promptly attending to queries and requests.
Bell attendant
Emara Ole Sereni
Nairobi, Kenya
07.2021 - 06.2022
- Assisting with luggage transportation to improve guest comfort and satisfaction.
- Assisting elderly or disabled guests with mobility offering personalised care and attention.
- Supporting concierge services, enhancing the overall quality of guest assistance.
- Addressing guest inquiries promptly, leading to increased customer satisfaction levels.
- Ensuring safe storage of guest belongings through careful oversight of luggage room operations.
Education
Bachelor of Arts - Architecture
Mahanaim University
Nairobi07.2023
Skills
- Hair cutting techniques
- Scissor control
- Customer experience
- Organized and efficient
- Product Up-sell and cross-sale
- Time management
Languages
Swahili
Native
English
Proficient
C2
Accomplishments
- Increased repeat barber clientele by 20% through excellent grooming techniques and personalized customer service.
- Maintained 95%+ customer satisfaction scores in fast-paced restaurant environment.
- Assisted with seamless guest check-ins by handling luggage, contributing to a 4.5-star average guest rating.
- Trained 2 new team members on grooming tools, hygiene standards and customer interaction best practices.
Timeline
Barber
Lucy Nails & Barber
10.2023 - Current
Waiter
Java House
07.2022 - 08.2023
Bell attendant
Emara Ole Sereni
07.2021 - 06.2022
Bachelor of Arts - Architecture
Mahanaim University
Similar Profiles
David BrownDavid Brown
Salon Owner/Operator at The Barber Parlor 85 / Captions Barber LoungeSalon Owner/Operator at The Barber Parlor 85 / Captions Barber Lounge
Beth ShillinglawBeth Shillinglaw
Exceptional Student Education Teacher at Annie Lucy Williams Elementary SchoolExceptional Student Education Teacher at Annie Lucy Williams Elementary School
Bennett NjueBennett Njue
Intern at Mama Lucy Kibaki HospitalIntern at Mama Lucy Kibaki Hospital