MERIEM BETTOUZIA

· Manage and respond to customer inquiries via phone, email, and live chat, ensuring timely and accurate resolution.

· Provide product and service information, troubleshoot issues, and offer solutions to meet customer needs.

· Maintain a high level of customer satisfaction through effective communication and problem resolution.

· Collaborate with other departments to escalate and resolve complex customer issues.

· Document customer interactions and feedback to contribute to ongoing improvements in products and services.

• Lead individual sales and achieve performance targets and KPIs.

• Engage in upselling, cross selling and multiple selling for all product categories.

• Manage customer service quality, to meet customer or exceed expectations by offering professionalism and offering after sell service.

• Support the store operations activities.

• Manage returns of merchandise

• Coordinate with the Retail Sales Representatives team to provide excellent customer service.

• Builds and maintains customer relationships.

• Managing all the stock of the store

· Led a dynamic sales team, increasing annual revenue

· Developed and executed sales strategies to penetrate new markets and expand the customer base.

· Established key relationships with major clients, resulting in long-term partnerships and increased sales opportunities.

· Implemented a performance-driven culture, resulting in the achievement of sales targets and quotas.

· Conducted regular training sessions to enhance the skills of the sales team and keep them updated on industry trends.

· Successfully closed residential and commercial real estate transactions

· Conducted thorough market research and analysis to determine property values and advise clients on pricing strategies.

· Implemented effective marketing campaigns to promote properties, utilizing online platforms, social media, and traditional marketing methods.

· Negotiated favorable terms for clients, resulting in win-win agreements for both buyers and sellers.

· Maintained up-to-date knowledge of local real estate market trends and changes in regulations

• Discover the different aspects of the company and understand the responsibilities of each person within the company

• Making the social media posts ( instagram - facebook )

• Have direct contact with the media

• Event organization