Meriem Dridi
Dubai
Summary
Accomplished professional experienced working in airline industry. Responds professionally to emergency situations and remains cool under pressure. Seeking challenging new position to continue providing exceptional customer service.
Skilled in conflict resolution and de-escalation, ensuring effective communication and team collaboration. Committed to maintaining professional grooming and image presentation, with potential leadership capabilities. Career goals include advancing within the industry to further enhance service delivery and team dynamics.
Overview
11
11
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work history
Flight Attendant
Flydubai
Dubai, UAE
2017.10 - 2026.02
- Proficient in all safety regulations, and service sequences, consistently ensuring full compliance and seamless passenger journey.
- Embodies the Flydubai spirit of reliable, friendly and warm service, enhancing passenger loyalty and the airline's reputation on every flight.
- Proactively resolving onboard challenges and consistently contributing to a positive and efficient cabin environment.
Customer Care Executive
Hewlett Packard Enterprise
Tunis
2015.03 - 2017.01
- Streamlined customer support processes, improving call handling time.
- Reduced customer complaints through proactive issue identification.
- Increased repeat business through strong client relationship building.
Sales Manager
Le Lac Immobilier
Tunis
2015.10 - 2015.03
- Built long-lasting client relationships through excellent customer service.
- Implemented CRM systems improving team communication and lead tracking.
- Maintained financial controls and identified opportunities to grow operations.
Education
Bachelor's Degree - Computer Science Applied to Business Management, E-commerce
ISCAE
2008.01 - 2011.01
Baccalaureate - Computer Science
SADIKI
Tunisia Skills
- Initiative and professional Resilience
- Passenger care and service excellence
- Conflict resolution and de-escalation
- Effective communication
- Team collaboration and potential leadership
- Professional grooming and image presentation
Certification
- Project Management Certificate (2023)
- IT Support Specialist (2023)
- Cyber Security Certificate (2023)
LANGUAGES
Arabic (Native)
Native
English (Proficient)
Fluent
French (Proficient)
Fluent
German (Basic)
Elementary (A2)
PASSIONS
Reading, Music, High-Tech, Theater, Cinema
Timeline
Flight Attendant
Flydubai
2017.10 - 2026.02
Sales Manager
Le Lac Immobilier
2015.10 - 2015.03
Customer Care Executive
Hewlett Packard Enterprise
2015.03 - 2017.01
Bachelor's Degree - Computer Science Applied to Business Management, E-commerce
ISCAE
2008.01 - 2011.01
Baccalaureate - Computer Science
SADIKI