Merin Gladys George
Dubai,UAE
Summary
Highly skilled professional with expertise in customer service and client support, basic accounting and bookkeeping, and administrative coordination. Proficient in Microsoft Office Suite, GEAC Accounting System, and ERP systems. Demonstrates excellent verbal and written communication, strong organisational and multitasking abilities, and a proven track record of problem-solving with sound judgement. Adept at working independently or within teams, with a keen attention to detail and a commitment to time management and meeting deadlines. Career goal: to leverage technical skills and professional strengths to contribute effectively to organisational success.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Accounts Payable & Administration
McDermott Middle East Inc.
Dubai
2012.01 - 2012.12
- Verified invoice accuracy and ensured correct account allocation
- Processed invoices through the Receiving Department in a timely manner
- Coordinated approval workflows with department heads before payment processing
- Prepared month-end accruals for unrecorded invoices
- Maintained organized and accurate document filing systems
- Ensured compliance with internal financial procedures and approval policies
- Supported internal and external audit activities by providing required documentation
GL Accountant
McDermott Middle East Inc.
Dubai
2006.09 - 2011.12
- Processed journal entries using GEAC accounting system with high accuracy
- Managed vendor setup, validation, and job cost allocations
- Prepared month-end and quarter-end financial reports
- Supported ERP system upgrades by testing new software and reporting results
- Conducted semi-annual SOX (Sarbanes-Oxley) compliance reviews
- Coordinated with Payroll and HR for employee data updates
- Provided administrative support across departments
- Assisted in office operations and supported administrative team when required
Customer Service Representative
ICICI Bank Ltd
India
2003.10 - 2005.11
- Delivered telephone-based customer support and handled client inquiries efficiently
- Resolved customer issues within defined turnaround time (TAT)
- Coordinated with internal teams to ensure timely problem resolution
- Generated client referrals to support business growth
- Promoted banking products to existing and prospective customers
- Converted leads into customers through effective communication and follow-up
- Built and maintained strong client relationships, ensuring customer satisfaction
- Handled corporate client accounts, including inquiries on loans and investments
- Managed customer database and performed regular updates
- Prepared daily MIS reports and reported weekly performance to management
- Handled complex customer interactions professionally, ensuring retention and service quality
Education
Certification - Computer Programming
SSI Computer Institute
2002.01 - 2003.01
Master of Commerce - M.Com
Mahatma Gandhi University
India 2004.01 - 2006.01
Skills
Basic Accounting & Bookkeeping
GEAC Accounting System
ERP Systems
Microsoft Office (Excel, Word, PowerPoint)
Administrative Coordination
Customer Service & Client Support
Core Skills
Technical Skills
Time management
Problem-solving
Adaptability
Organisational skills
Independent teamwork
Verbal communication
Key competencies
Websites
Languages
English — Fluent
Malayalam — Native
Hindi — Proficient
Accomplishments
- Awarded Best Customer Care Officer – ICICI Bank, Kochi
- Contributed to ERP system upgrade (GEAC) by conducting User Acceptance Testing (UAT)
- Performed SOX compliance reviews, coordinating with global teams and stakeholders
- Recognized for accuracy and efficiency in financial and administrative operations
Key Achievements Section (Optional Boost)
- Awarded Best Customer Care Officer - ICICI Bank
- Successfully supported ERP system upgrade (GEAC)
- Recognized for accuracy in financial reporting and compliance
ADDITIONAL INFORMATION
Visa Status: UAE Resident (Spouse Sponsorship)
Timeline
Accounts Payable & Administration
McDermott Middle East Inc.
2012.01 - 2012.12
GL Accountant
McDermott Middle East Inc.
2006.09 - 2011.12
Master of Commerce - M.Com
Mahatma Gandhi University
2004.01 - 2006.01
Customer Service Representative
ICICI Bank Ltd
2003.10 - 2005.11
Certification - Computer Programming
SSI Computer Institute
2002.01 - 2003.01