Merin Varghese
Dubai
Summary
Versatile professional with a robust background in customer service at Motor Retail and academia, specializing in Electronics. Excelled in troubleshooting, problem-solving, and fostering team collaboration. Proven track record in enhancing customer satisfaction and student success rates, leveraging expertise in digital design and customer support. Achieved significant improvements in operational efficiency and educational outcomes.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Motor Retail
01.2023 - Current
- Prepared and approved motor quotes and policies
- Handled inquiries from brokers
- Sent renewal notices and finalized terms
- Issued motor policies, including endorsements and cancellations
- Managed issuance of orange cards
- Corresponded with brokers and showrooms, explaining terms, conditions, and policy wordings
- Assessed risks and guided stakeholders
- Released quotes and sent for approval when necessary
- Evaluated submissions for new and renewal business
- Followed up with processing and claims departments
- Successfully negotiated with brokers on coverage, price, and process
- Built client trust by analyzing and meeting specific requirements
- Conducted market research on industry trends and customer needs
Lecturer
UC College
Aluva
01.2015 - 01.2018
- Delivered lectures to undergraduate students on Electronics
- Designed and implemented course structures aligned with quality standards
- Provided academic leadership to create a compelling learning environment
- Conducted research, published papers, and contributed to academic journals
- Monitored student activities and organized academic seminars and workshops
- Mentored and guided students in career development and research opportunities
Tutor
Nirmal Jyothi College
Angamaly
01.2014 - 01.2015
- Guided underperforming students, emphasizing the value of education
- Ensured high pass rates through effective teaching and question bank preparation
- Managed student records and maintained a comprehensive database
Education
Master of Engineering - VLSI
Anna University
Coimbatore, India01.2014
Bachelor of Engineering - Electronics and Communication
Mahatma Gandhi University
Kerala, India01.2011
Skills
- Digital and Analog Design
- Microprocessor & Microcontroller Programming
- Troubleshooting & Problem Solving
- Maintenance and Testing
- Design Modifications
- MS Office proficiency
- Team collaboration
- Customer service
- Quality assurance
- Product knowledge
- Complaint handling
- Customer support
- Refunds and exchanges
- Refunds processing
Affiliations
- Lectureship: Developed and delivered courses in accordance with academic standards
- Academic Leadership: Ensuring effective classroom environments and fostering student growth
- Research and Development: Conducting high-quality research integrated with teaching
- Activity Coordination: Organized workshops, seminars, and inter-institutional visits
- Program Coordination: Developed leadership skills in students through comprehensive programs
- Counseling: Provided career advice and mentoring for academic and professional growth
Accomplishments
- Published a conference paper in the Institute of Electrical and Electronics Engineers (IEEE) on Contour Segmentation of Echocardiographic Images in 2014
- Presented research paper at the Institute of Electrical and Electronics Engineers (IEEE) International Conference at SA College, Madurai
Languages
English
First Language
English
Proficient (C2)
C2
Malayalam
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Customer Service Associate
Motor Retail
01.2023 - Current
Lecturer
UC College
01.2015 - 01.2018
Tutor
Nirmal Jyothi College
01.2014 - 01.2015
Master of Engineering - VLSI
Anna University
Bachelor of Engineering - Electronics and Communication
Mahatma Gandhi University
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