Merlin Agnus Dronstan
Abu Dhabi,AZ
Summary
Seasoned Parts Advisor skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Skilled motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
5
5
years of professional experience
Work History
Parts Advisor
AARYA PREMIUM AUTO REPAIRS
12.2022 - Current
- Stocked and managed stock of parts.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Adhered to company guidelines for performance and compliance.
- Maintained clean and neat parts counter and sales floor.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Parts Assistant
HONDA BIGWING TOPLINE COCHIN
11.2020 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Processed and reshelved return orders, checking for discrepancies, potential usage.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Researched vehicles and parts via physical catalogs and electronic means.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Provided timely, insightful and accurate reports to upper management.
- Generated reports on purchasing activities to support management decisions.
Intern
VOLVO VISTA DRIVELINE MOTORS, BUS AND TRUCKS
11.2018 - 05.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Maintained clean and neat parts counter and sales floor.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Developed estimates by costing materials, supplies, and labor.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Repaired and replaced worn and damaged body parts and brakes.
- Read and followed technical documentation to complete accurate repairs.
- Changed and rotated tires on buses.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Education
MASTER DIPLOMA - PRODUCT DESIGNING AND ANALYSIS
CADD INTERNATIONAL
Ernakulam, Kerala06.2021
DIPLOMA - Automotive Engineering
MATHA COLLEGE OF TECHNOLOGY
Ernakulam, Kerala05.2018
Skills
- Warehouse Operations
- Inventory Management
- Report Generation
- Technical aptitude
- Vendor Relations
Timeline
Parts Advisor
AARYA PREMIUM AUTO REPAIRS
12.2022 - Current
Parts Assistant
HONDA BIGWING TOPLINE COCHIN
11.2020 - 08.2022
Intern
VOLVO VISTA DRIVELINE MOTORS, BUS AND TRUCKS
11.2018 - 05.2020
MASTER DIPLOMA - PRODUCT DESIGNING AND ANALYSIS
CADD INTERNATIONAL
DIPLOMA - Automotive Engineering
MATHA COLLEGE OF TECHNOLOGY
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