Merlin Francis
Dubai,United Arab Emirates
Summary
Dynamic Administrator & Logistics Coordinator with 8+ years’ experience in administration, payroll, recruitment, and supply chain operations across Dubai and Mumbai. Skilled in order processing, inventory control, and shipment coordination with a proven track record of streamlining operations and improving efficiency. Recognized for attention to detail, strong communication, and problem-solving skills that ensure smooth collaboration between teams, suppliers, and clients
Overview
11
11
years of professional experience
Work history
Administrator & Logistics Coordinator
H2O PURE BLUE & LOCH
Dubai
09.2024 - Current
- Manage and process customer orders across multiple online portals (Amazon, Noon, Mumzworld, etc.) ensuring smooth order fulfillment.
- Oversee daily operations of customer orders, ensuring timely delivery and tracking of shipments.
- Lead and manage a team of 2 individuals, overseeing order packing, coordinating delivery notes, and ensuring smooth execution of daily tasks.
- Handle invoicing and ensure Statements of Accounts (SOA) are sent to customers at the end of each month.
- Maintain inventory for both companies, tracking stock levels and coordinating replenishments for Amazon, Noon, and other online platforms.
- Monitor and track the delivery status of corporate and online orders, ensuring timely delivery and resolving any issues.
- Respond to customer calls, inquiries, and complaints, ensuring high levels of customer satisfaction.
- Collaborate with internal teams to process replenishments and optimize order processing.
- Plan and coordinate logistics operations, including shipment scheduling, dispatch, and last-mile delivery.
- Liaise with courier and transport partners to ensure cost-effective and on-time deliveries.
- Prepare and manage delivery documentation (LPOs, delivery notes, shipping records) for smooth movement of goods.
- Assist in demand forecasting and stock planning to avoid shortages or overstocking.
- Provide administrative support for both companies, ensuring smooth day-to-day operations and coordination between H2O Pure Blue Solutions and LOCH.
ADMINISTRATOR & SALES ASSISTANT
AL NIMR STEEL TRADING LLC
Dubai
02.2022 - 08.2024
- Client coordination for offer and quotation bidding process
- Overseas client coordination and meeting arrangements
- Assists customers in locating specific products
- Client coordination to ensure smooth flow of material transfer & document coordination along with the logistics department
- Real time documentation for in stock inventory & new stock lines to efficiently answer customer questions regarding purchasing options.
- Processing & Organizing deliveries within tight deadlines. • Document maintenance and filling
- Track and reports record of monthly and yearly sales
- Complete management of sales process
- Analyze, Consolidate and forward daily actions and summaries to managers
ADMINISTRATOR & PAYROLL ASSISTANT
QUADDREAM SCAFFOLDING
06.2021 - 02.2022
- Maintaining material allocation & return track record allocate on different sites
- Daily coordination with clients in regards with quotation and LPO
- Maintenance & record maintenance for office supplies & stationery
- Input Invoice and bill-back data
- Daily attendance allocation and maintenance for time management for more than 100 on site labors
- Coordination with manpower supply organization for monthly payroll
- Client file management and File maintenance
- On site operations management for Expo 2020 & CRCC (China Railway Construction Corporation)
- Monitoring Sales Floor
- Replenish product inventory
ADMINISTRATOR & RECRUITMENT OFFICER
AL VAKIL MANAGEMENT CONSULTANT
Dubai
06.2019 - 05.2021
- Managing Large scale recruitments for high end companies in UAE.
- Visa processing and job placement documentation
- Client servicing and candidate placement as per client requirement.
- Project Closer for SEPCO III, SOBHA, DANUBE, China Railway Construction Corporation & China Civil Engineering Construction
- Managing recruitment services from India, KSA, Nepal, UAE, Bangladesh, Pakistan, and South Africa
- Preparing documents for the recruitment drive
- Assisting all documentation in place for smooth visa process
AUDITING & CUSTOMER SERVICE TEAM LEAD
EPICENTER TECHNOLOGIES PVT LTD
Mumbai, India
02.2015 - 05.2019
Education
SSC -
ST THOMAS ACADEMY
INDIABachelor of Arts -
MUMBAI UNIVERSITY
Skills
- Excellent management for MS Excel, Word & Outlook
- Recruitment Oversights
- Strong Interpersonal & Communication Complete focus on Customer Service
- Meticulous attention to detail Administration & complete Office Management
- Excellent Organizational skills Document management
- Payroll & Logistics Management
- Quick learner, Excellent communication skills & Adaptive to new environment
- Order processing
- Operations management
Languages
English
Native
Hindi
Native
Marathi
Native
Timeline
Administrator & Logistics Coordinator
H2O PURE BLUE & LOCH
09.2024 - Current
ADMINISTRATOR & SALES ASSISTANT
AL NIMR STEEL TRADING LLC
02.2022 - 08.2024
ADMINISTRATOR & PAYROLL ASSISTANT
QUADDREAM SCAFFOLDING
06.2021 - 02.2022
ADMINISTRATOR & RECRUITMENT OFFICER
AL VAKIL MANAGEMENT CONSULTANT
06.2019 - 05.2021
AUDITING & CUSTOMER SERVICE TEAM LEAD
EPICENTER TECHNOLOGIES PVT LTD
02.2015 - 05.2019
SSC -
ST THOMAS ACADEMY
Bachelor of Arts -
MUMBAI UNIVERSITY
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