Merna Ismail
Dubai,UAE
Summary
Aspiring marketing professional with a strong academic foundation in media and a passion for digital marketing. Skilled in content creation, social media & customer relation management, and data-driven strategies to enhance brand visibility and engagement. Eager to contribute creative ideas and drive impactful marketing campaigns in a dynamic environment.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Customer Care Consultant
Chalhoub Group
Dubai
04.2023 - 09.2025
- Managed omnichannel customer engagement (calls, email, live chat, and social media) for LVMH including Dior, Guerlain, YSL, Armani Beauty, and Level Shoes.
- Supported digital & e-commerce marketing initiatives, ensuring brand consistency through graphic design and creative content.
- Contributed to MUSE Loyalty Program campaigns by supporting cross-brand collaborations and promotional activities.
- Produced monthly reports analyzing customer interactions and brand engagement trends.
- Acted as Social Media & JV Cluster Lead, driving digital conversations and online brand presence.
- Conducted training and onboarding for new team members, strengthening communication and service alignment.
Customer Relation management
Noon Ecom
06.2023 - 09.2023
- Supported CRM strategy execution, ensuring smooth communication across customer touchpoints (email, SMS, in-app).
- Monitored and analyzed customer journey flows, improving engagement and retention.
- Assisted in managing customer data segmentation, enhancing personalization in campaigns.
- Coordinated with marketing teams to align CRM communications with ongoing sales and promotions.
In-house marketer summer intern
Signature Plus Clinic
01.2022 - 01.2022
- Assisted in developing and executing in-house marketing campaigns to increase client engagement.
- Contributed to social media promotions, tailoring messaging for healthcare audiences.
Education
Bachelor of Media Marketing - INTEGRATED MEDIA MARKETING COMMUNICATION
American University in the Emirates
Dubai 01.2020 - 01.2025
Timeline
Customer Relation management
Noon Ecom
06.2023 - 09.2023
Customer Care Consultant
Chalhoub Group
04.2023 - 09.2025
In-house marketer summer intern
Signature Plus Clinic
01.2022 - 01.2022
Bachelor of Media Marketing - INTEGRATED MEDIA MARKETING COMMUNICATION
American University in the Emirates
01.2020 - 01.2025
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