Summary
Overview
Work History
Education
Skills
Languages
Personal Information
References
Disclaimer
Timeline
Generic
Merocel Salvaleon Dagcuta

Merocel Salvaleon Dagcuta

Document and Credit Controller
Dubai,Dubai

Summary

Experienced Customer Support Executive in Financial Institution, Digital Currency, Trade operation, Cash Teller and Customer support operation. I am seeking a new position to further advance my skillset and deliver value for the company. With over 10 years’ experience working in a customer focused environment, I have developed great skills to ensure effective customer engagement and satisfaction. My goal is to obtain a position that will fully utilize my skillset and experience where growth and development opportunities are promoted. Enabling the enhancement of my knowledge and skills in my profession with passion, commitment, and hard work, as well as, to become an asset in the company.

Overview

11
11
years of professional experience

Work History

Customer Service Executive

VAI Marketing Management
11.2021 - 12.2023
  • Handled live chat, email, and ticketing enquiries with consistent customer service across multiple channels
  • Resolved complaints with proactive problem-solving and analysis
  • Provided professional and helpful support to new and existing clients
  • Responded to customer queries and provided excellent customer service
  • Communicated with customers politely, promptly, and professionally
  • Reviewed new customer accounts and verified customer identities
  • Delivered excellent client service, addressing queries promptly and accurately
  • Performed due diligence on customer documentation and information
  • Assessed risks and compliance issues associated with customers or products
  • Delivered end-to-end KYC onboarding lifecycle service for new customers
  • Met daily, weekly, and monthly KPI targets, maintaining high quality standards.

Teller/ Customer Service com Compliance / KYC Specialist

GCC EXCHANGE
11.2020 - 11.2021
  • Teller exchange cashiers process cash transactions from clients in national and foreign currencies
  • Providing information on the conditions and exchange rates for buying and selling foreign currencies
  • Provided outstanding customer care, offering friendly greetings, service, and accurate currency exchange
  • Monitored evolving foreign exchange rates and to track trends
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Handled large quantities of cash safely and responsibly throughout deliveries and balancing procedures
  • Complete KYC onboarding for new and pre-existing customers (KYC Refresh) by reviewing client documentation
  • Prevented fraud by verifying customer identities and validating transaction details.

Customer Service / Cashier

Emirates National Oil Company
08.2017 - 11.2020
  • Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable
  • Creates invoices according to company practices; submits invoices to customers and suppliers
  • Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent accountholders to request payment
  • Researches customer discrepancies and past-due amounts with the assistance of the Collections Manager
  • Collaborates with the Collections Manager to reconcile accounts receivable on a periodic basis
  • Assists Accounting Manager in reconciling revenue accounts each month
  • Copies, files, and retrieves materials for accounts receivable as needed
  • Performs other related duties as assigned.

Accounts Receivables Clerk

Golden Era Food Chain Inc.
02.2016 - 03.2017
  • Monitors and maintains current inventory levels
  • Conduct monthly warehouse counts, daily cycle counts, and spot audit counts for the salesman stocks
  • Processes and documents return as required following established procedures
  • Performs routine clerical duties, including data entry, sales encoding, and checking warehouse stock
  • Ensures encoding of approves Sales Order (SO), Merchandise Return Slip
  • Prepare reports on price lists, inventory balance, and shortages.

Inventory Specialist

Fast Distribution Corporation (Nestle Product Dist)
09.2012 - 02.2016
  • Monitors and maintains current inventory levels
  • Conduct monthly warehouse counts, daily cycle counts, spot audit, and random counts for the salesman stocks
  • Processes and documents return as required following established procedures
  • Prepare reports on price lists, inventory balance, and shortages
  • Post daily all Vans transactions and double check
  • Complete financial transactions, and record sales
  • Maintains accurate records, complete reports, and compiles product information.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.


Audit Clerk

Best Products Dist. Channel Inc. (Nestle Product Dist)
09.2012 - 01.2014
  • Post daily all Vans transaction and double check
  • Check yellow copies series and amounts vs SRR
  • Complete financial transactions, and record sales
  • Maintains accurate records, completes reports, and compiles product information
  • Coordinate & schedule random field count and encodes daily physical inventory on a timely manner.
  • Enhanced audit efficiency by streamlining processes and implementing automated systems.
  • Reduced risk of errors with thorough review and cross-checking of financial statements.
  • Ensured compliance with regulatory standards through meticulous adherence to policies and procedures.

Education

Bachelor of Science - Major in Management Accounting

St. Rita's College of Balingasag
Balingasag Misamis Oriental
02.2010

Secondary Education -

St. Rita's College of Balingasag
01.2002

Skills

  • Proficient in Windows Software, MS Word, Excel, Power point, Data entry, Tally Accounting software (Tally ERP), SYSPRO SYSTEM, Jira Atlassian, Freshdesk Software
  • Communication and interpersonal skills
  • Willingness to take on more responsibilities and Can perform various office activities
  • Ability to handle multiple tasks and working under pressure
  • Customer Relationship Management, Customer Complaint Resolutions Handling
  • Experienced in drafting letters, Emails, Live Chat
  • Worked in Multi-Cultural environments
  • Experienced in Cash Handling, Cashiering, Forex Exchange Teller, Digital Currency
  • Positive Attitude and ability to work on own initiative accurately with attention to detail
  • Online chat and email
  • Attention to Detail

Languages

English, Tagalog

Personal Information

  • Date of Birth: 03/23/85
  • Nationality: Filipino

References

Available upon request

Disclaimer

I hereby certify that the above information is true and correct according to the best of my knowledge and my experience. If selected I assure that I would perform to the best of my abilities, early awaiting a positive response.

Timeline

Customer Service Executive

VAI Marketing Management
11.2021 - 12.2023

Teller/ Customer Service com Compliance / KYC Specialist

GCC EXCHANGE
11.2020 - 11.2021

Customer Service / Cashier

Emirates National Oil Company
08.2017 - 11.2020

Accounts Receivables Clerk

Golden Era Food Chain Inc.
02.2016 - 03.2017

Inventory Specialist

Fast Distribution Corporation (Nestle Product Dist)
09.2012 - 02.2016

Audit Clerk

Best Products Dist. Channel Inc. (Nestle Product Dist)
09.2012 - 01.2014

Bachelor of Science - Major in Management Accounting

St. Rita's College of Balingasag

Secondary Education -

St. Rita's College of Balingasag

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Merocel Salvaleon DagcutaDocument and Credit Controller