Hard working, takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
4
4
years of professional experience
Work history
Sales assistant
House of Pops
Abu dhabi
09.2022 - Current
Assisted customers in selecting products and provided tailored recommendations to enhance their shopping experience.
Managed inventory levels by tracking stock and ensuring timely replenishment of popular items.
Collaborated with team members to create attractive product displays that engaged customers and promoted sales.
Implemented efficient cash handling procedures to ensure accurate transactions and enhance customer satisfaction.
Trained new staff on customer service protocols and operational procedures to maintain high standards.
Responded to customer queries and resolved issues promptly to uphold positive brand image.
Hospitality team member
Expo 2020
Dubai
10.2021 - 03.2022
Provided exceptional customer service by addressing guest inquiries and resolving concerns efficiently.
Maintained cleanliness and organisation of dining areas to ensure a welcoming atmosphere for patrons.
Collaborated with team members to manage daily operations and ensure smooth service during peak hours.
Monitored compliance with health and safety regulations to promote a safe environment for guests and staff.
Adapted to changing circumstances and guest needs to provide personalised service and enhance satisfaction.
Handled complaints in a professional manner to maintain brand reputation.
Education
Diploma of Higher Education - Information Technology
A’One Institute of Media and Business Studies
Kampala
09.2016
Skills
Bilingual or multilingual
Demonstrations expertise
Positive attitude
Brand Promotion
Customer Service
Resilience under pressure
Outstanding attention to detail
Languages
English
Advanced
C1
Swahili
Intermediate
B1
Timeline
Sales assistant
House of Pops
09.2022 - Current
Hospitality team member
Expo 2020
10.2021 - 03.2022
Diploma of Higher Education - Information Technology