MERON BIZUAYEHU
Dubia
Summary
Dynamic and results-oriented professional with experience at Sheraton Hotel, excelling in customer support and issue resolution. Proven ability to enhance client satisfaction through effective communication and complaint handling. Skilled in CRM and data entry, adapt at managing multiple tasks while maintaining high service quality.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Naila For Marketing And Pr Est
2021.06 - 2023.12
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing orders and managing customer accounts efficiently.
- Provided product information and guidance to enhance customer satisfaction.
- Handled escalated issues, ensuring prompt resolution and maintaining service quality.
Receptionist
Sheraton Hotel
2019.12 - 2021.05
- Greeted visitors and directed them to appropriate personnel or departments.
- Answered multi-line phone system, handling calls in a professional manner.
- Managed appointment scheduling and maintained calendar for office staff.
- Assisted with administrative tasks, including filing and data entry.
- Delivered service information and addressed client inquiries efficiently.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
BBA - Business Management
Inspire University College
Dubai ,UAE 09.2024
High School Diploma - Business Administration
Asti Academy
Dubai,UAE 12.2022
Skills
● Customer support & issue
● resolution
● Professional communication
● Complaint handling
● CRM & data entry
● Time management & multitasking
Languages
Portuguese
Intermediate (B1)
English
Advanced (C1)
Timeline
Customer Service Representative
Naila For Marketing And Pr Est
2021.06 - 2023.12
Receptionist
Sheraton Hotel
2019.12 - 2021.05
BBA - Business Management
Inspire University College
High School Diploma - Business Administration
Asti Academy