Merry Grace

• Minimised inventory loss to support profit margins.
• Handled customer complaints to assist in restoring brand trust.
• Managed guest experience department and butlers team to ensure service quality.
• Provided customer service to encourage repeat business and foster customer loyalty.
• Coordinated with management on operational issues to aid in improving efficiency.
• Fostered positive work environment through employee recognition initiatives.
• Conducted performance reviews to identify improvement opportunities.
• Trained new hires in service standards to enhance productivity.
• Led team meetings to promote open communication among staff.
• Directed staff schedules and rosters to optimise workforce utilisation.

- Oversee guest relations and ensure exceptional customer service standards.

- Supervise daily operations and assist in managing staff performance.

• Responsible for the profitability and performance of a food service outlet
• Duties include overseeing daily operations, customer service, staff work schedules, cashiering, food supplies, maintenance and administrative operations

• Assisted staff performance through ongoing training and coaching initiatives.
• Supported front office tasks alongside food and beverage responsibilities.
• Evaluated performance and delivered constructive feedback to team members.
• Aided in resolving employee issues and disputes effectively.
• Managed outlet inventory to maintain optimal stock levels.

• Assisted customers with understanding billing processes.
• Processed payments accurately and efficiently.
• Coordinated with departments to ensure smooth daily operations.

• Facilitated pre-arrival communication with guests.
• Updated operational requests in Opera system.
• Welcomed guests upon arrival and assisted with check-in procedures.
• Addressed guest complaints and inquiries with professionalism.

• Assisted guests with personalised service by using names and offering full attention.
• Addressed customer complaints effectively.
• Compiled documents and reports, filing copies and faxing required papers to relevant parties.