Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Mervat Haskour

Mervat Haskour

Coordination And Follow-up Administrative
Dubai

Summary

Dedicated coordination and follow up administrative professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

22
22
years of professional experience
3
3
Languages

Work History

Coordination and Follow up Administrative

office of Minister of State for Advanced Technology, Ministry of Industry and Advanced Technology
Dubai
06.2020 - Current
  • Keeping track of project tasks, timelines, budgets and resources
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Handling the full office email and directing the request as need it
  • Arranging all the requirement related to Business trip
  • Following up with all the entities to ensure the completion of the projects and complete the necessaries
  • Follow up on routine tasks of Executive Assistant mentioned below.
  • Collaborated with team members to achieve target results.
  • Onboarded new temps by entering employee information into systems.
  • Created plans and communicated deadlines to complete projects on time.

Executive Assistant

Minister of State for Advanced Science, Advanced Science office
Dubai
01.2018 - 06.2020
  • Provides a full administrative support service to the department, team or entire office
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Manage the agenda of the minister and schedule meetings with different entities
  • Follow-up on outstanding issues with the concerned staff and departments
  • Managing databases and filing system
  • Arranges complex travel and booking flights as required
  • Planning and organizing team meetings, events, conferences and annual reviews
  • Record, process and monitor all department budgets and invoices
  • Facilitated training and onboarding for incoming office staff.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.

Executive Assistant

Managing Director UAE UAE Government & VVIP Client, National Bank of Abu Dhabi
Dubai
10.2013 - 01.2018
  • Liaise with the CE office to arrange meetings’ schedule with VIP client
  • Keep record for all MD correspondence files to secure all data information are available for reference and follow-up
  • Perform regular analysis to ensure all headcount matches with HR records
  • Arrange and obtain the necessary approvals for personnel related issues for staff, including but not limited to: staff transfer, incentives, preparing documents for promotion, expense and annual leave schedule
  • Secure that office equipment and IT devices are efficiently operating and replenish office supplies to ensure smooth functioning of the department
  • Prepare itinerary and arrange transportation, accommodation and travel plan including visas for MD
  • Liaise with marketing and PR teams in the planning and execution of the events related to the department, including detailed proposal, select venues and secure booking and arrangement
  • Follow up on routine tasks of senior assistant as mentioned below

Senior Assistant

Head of Elite Banking, National Bank of Abu Dhabi, Abu Dhabi.
Dubai
08.2008 - 10.2013
  • Follow-up on outstanding issues with the concerned divisions, departments and branches to secure results
  • Maintain all HoEBD correspondence files and ensure that information is readily available for reference and follow-up
  • Serve High Net worth customers and provide professional services,
  • Coordinate conferences and business meetings
  • Follow up on the target and training set for the staff
  • Co-ordinate for all staff related issues in respect of promotions, leaves, claims, transfers, resignation
  • Handle the responsibilities of interviewing candidates and making proper referrals
  • Follow up on problems and queries raised by customers
  • Liaise with other departments for operational issues and resolution of day-to-day administrative tasks
  • Ensure the Administrative Services: follow-up and make necessary administrative arrangements for all Elite Centers /lounges to ensure timely and efficient communication and action
  • Update all the necessary materials for all Banking products

Personal Assistant

Leader Capital
Dubai
09.2006 - 08.2008
  • Manage the deputy CEO’s calendar and daily meetings
  • Search and establish the required database regarding the microeconomic and macroeconomic for the industry, market and country analysis
  • Participate in the establishment of financial institutions and companies
  • Handle all communications required from investors in regards to the establishment process of the banks and companies
  • Prepare all required documents in regards to the establishment of Islamic companies within and outside the GCC
  • Handle all communications with head office, service providers and customers in regards to the business process
  • Prepare business letters and sorting points of meetings
  • Handle all logistics related to business events management and travel arrangements
  • Report daily briefing of the business process to the Deputy CEO and preparing a plan for the next day’s activities

Sales Consultant

Al Tayer Group
05.2006 - 08.2006
  • Provide solutions and other product offering to customers that may result in additional sales, or product knowledge that may result in future sales
  • Receive & prepare emails as well as deal with customers, clients and representatives of various organizations
  • Discover perceived needs and determine a solution for the customer, ensure the customer hears the product and qualifying the opportunity
  • Manage time effectively and efficiently ; set priorities, value time and separate the critical few from the trivial many
  • Monitor the movement of merchandise entering and exiting warehouse

Customer Service

Real Estate Bank Head Office
Damascus
01.2004 - 05.2006
  • Sales in charge for New Banking Solution - NBS Company in Real Estate Bank
  • Responsible for monitoring sales slip related to Fransa Bank with all customers in Syria
  • Follow up on transactions with Real Estate Bank
  • Work closely with the team leaders to implement the initiatives of the Business' Balanced Scorecard

Customer Service Representative

Al Samman law firm
Damascus
01.2001 - 12.2004
  • Responsible for scheduling and coordinating business meetings
  • Provide general office functions e.g
  • Communications, meeting and administration
  • Prepare and process travel expenses, petty cash, material and purchase requisitions, and other company forms

Education

Intermediate -

Intermediate Engineering Institute
Syria
01.1997 - 01.1998

Skills

Expertise in Secretarial and Administration SkillsAnti-Money LaunderingMaximizing your timeProject Management – Fundamental LevelInduction training course and Selling SkillsCustomer serviceBrokerage training with Concord Brokerage Co that covers Forex and Equities tradingComputer literacyWindows, Excel, Access, and Power Point

Patient support and advocacy

Case tracking and follow up

Administrative support experience

Positive and upbeat

Timeline

Coordination and Follow up Administrative

office of Minister of State for Advanced Technology, Ministry of Industry and Advanced Technology
06.2020 - Current

Executive Assistant

Minister of State for Advanced Science, Advanced Science office
01.2018 - 06.2020

Executive Assistant

Managing Director UAE UAE Government & VVIP Client, National Bank of Abu Dhabi
10.2013 - 01.2018

Senior Assistant

Head of Elite Banking, National Bank of Abu Dhabi, Abu Dhabi.
08.2008 - 10.2013

Personal Assistant

Leader Capital
09.2006 - 08.2008

Sales Consultant

Al Tayer Group
05.2006 - 08.2006

Customer Service

Real Estate Bank Head Office
01.2004 - 05.2006

Customer Service Representative

Al Samman law firm
01.2001 - 12.2004

Intermediate -

Intermediate Engineering Institute
01.1997 - 01.1998

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Mervat HaskourCoordination And Follow-up Administrative