Mervin Aubrey Lal
Dubai
Summary
Encouraging Air Conditioning and Refrigeration Service Engineer/Manager for Marine and Industrials and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
38
38
years of professional experience
Work History
Service Manager
JSS Air Conditioning And Refrigeration
11.2010 - 04.2017
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Resolved customer complaints in professional and timely manner.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
- Developed detailed plans based on broad guidance and direction.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
Service Engineer for A/C & Refrigeration
Classic Crystal Technical Services
06.1994 - 02.2010
- Expedited repair times through accurate diagnosis of complex malfunctions, utilizing specialized diagnostic tools.
- Drafted failure analysis reports in Microsoft Word & Excel and prepared quotations for repair.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Assisted team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions.
Ac Technician/Supervisor Marine Divisions
Charlmas Engineering Dubai
03.1989 - 06.1994
- Demonstrated adaptability by working on various brands and models of air conditioning units successfully.
- Consulted with project management during group installations.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
AC Technician
Al Futtaim Dubai
07.1985 - 03.1989
- Air Conditioning Sub Contactors for Sanyo Central Air conditioning projects
- Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
- Assisted in maintenance, repair and installation of ventilation systems.
- Increased client retention by providing exceptional customer service and follow-up support after service calls.
- Optimized performance by balancing systems and calibrating controls.
Service Technician
JUMA AL MAJID EST
02.1979 - 03.1985
- Was responsible with installing Air Conditioning chillers.
- Servicing air conditioning chillers and refrigeration's.
Education
High School Diploma -
De Mazenod College
Kandana02.1978
High School Diploma -
St Andrews College
Sri Lanka, Colombo06.1972
Skills
- Customer Service Management
- Staff Training
- Strategic Planning
- Fiscal Management
- Bilingual
- Quality Assurance
- Customer satisfaction measurement
- Technical Proficiency
- Crew Leadership
- Negotiation
- Client Retention Strategies
- Goal-Oriented
- Teamwork and Collaboration
- Outgoing and Energetic
- Time Management
- Positive Attitude
- Heavy Equipment Operation
- Service Scheduling
- Budget Control
- Technical Support
Servicing and Repairing and Installation Equipment
I have a passion for repairing damaged or malfunctioning items because I find satisfaction in identifying problems and implementing effective solutions. I am drawn to the challenge of troubleshooting and restoring functionality to items that have fallen into disrepair. This drive for problem-solving and hands-on work drives me to continuously strive to improve my skills in error detection and rectification. I take pride in my ability to restore items to their original condition or even enhance their functionality beyond their previous state. Overall, my love for fixing things stems from my desire to contribute to the smooth functioning of the world around me and make a tangible difference through my work.
Languages
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Service Manager
JSS Air Conditioning And Refrigeration
11.2010 - 04.2017
Service Engineer for A/C & Refrigeration
Classic Crystal Technical Services
06.1994 - 02.2010
Ac Technician/Supervisor Marine Divisions
Charlmas Engineering Dubai
03.1989 - 06.1994
AC Technician
Al Futtaim Dubai
07.1985 - 03.1989
Service Technician
JUMA AL MAJID EST
02.1979 - 03.1985
High School Diploma -
De Mazenod College
High School Diploma -
St Andrews College
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