MERVIN SAN ROQUE
Dubai
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Al Jawda Al Arabia
Dubai
11.2021 - Current
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Trained new employees on restaurant policies and procedures.
- Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
Restaurant Supervisor
YYT Food Corporation LLC
Dubai
04.2019 - 11.2021
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Assisted cooks in preparing meals for customers according to established recipes and portion control guidelines.
Production Line Leader
Sanritsu Great International Corporation
Laguna
07.2012 - 04.2017
- Monitored production line workers to ensure they followed safety protocols and procedures.
- Coordinated with other departments to maintain the efficiency of the production line.
- Ensured that all products met quality standards before being shipped out.
- Trained new employees on how to use machines and equipment safely.
- Provided feedback to supervisors about employee performance issues.
Education
High School Diploma -
Talavera National High School
Talavera, Nueva Ecija, Philippines 03-2009
Skills
- Sales operations
- Food services management
- Health and safety standards
- Conflict Resolution
- Resources Allocation
- Staff Management
Certification
- Certified Person In Charge 3 with merit
> issued by Dubai Municipality
References
References available upon request.
Timeline
Restaurant Supervisor
Al Jawda Al Arabia
11.2021 - Current
Restaurant Supervisor
YYT Food Corporation LLC
04.2019 - 11.2021
Production Line Leader
Sanritsu Great International Corporation
07.2012 - 04.2017
High School Diploma -
Talavera National High School
Similar Profiles
Ahmed EL-ShafayAhmed EL-Shafay
Purchasing and logistics manager at Safwat Al-Jawda Corporation for Commercial ServicePurchasing and logistics manager at Safwat Al-Jawda Corporation for Commercial Service
Aziza Eltayeb Mohammed AliAziza Eltayeb Mohammed Ali
Kindergarten Teacher at Asafeer Al-Jawda KindergartenKindergarten Teacher at Asafeer Al-Jawda Kindergarten
Jalil AhmedJalil Ahmed
Safety officer at Al Zahour Al Arabia Al KhidmatSafety officer at Al Zahour Al Arabia Al Khidmat