Meryam Majber
Overview
5
5
years of professional experience
Work History
Guest Operations Associate
Guestready
Dubai
02.2024 - Current
- Developed operational procedures to ensure a seamless stay for Guests.
- Managed the entire process of reservations, from check-in to checkout, while ensuring prompt response to all guest inquiries during their stay.
- Collaborated with the local team to arrange assistance for resolving customer concerns through phone calls and emails.
- Registered guest details on multiple portals to enhance check-in process.
- Troubleshot existing guests' issues and addressed all their needs to consistently to receive 5-star reviews.
- Ensured guest satisfaction by utilizing comprehensive knowledge of Arab culture to effectively address and resolve issues.
- Arranged and attended property viewings with potential clients.
Guest Experience Specialist
Guestready
05.2022 - Current
- Working alongside the French, UAE and UK teams
- Supporting and assisting the team with any day-to-day operational tasks
- Successfully managed a high volume of guest inquiries and requests through effective communication via emails, calls, and chats.
- Efficiently handled a daily average of 150 messages, promptly addressing guest concerns and issues while maintaining a positive and professional conduct
- Provided expert technical troubleshooting support to guests via phone and email.
- Effectively communicated technical problems to relevant teams, facilitating rapid solutions and minimizing downtime for guests
- Collaborated with cross-functional teams to optimize guest check-in and check-out processes.
- Utilized Click UP and Rental Ready software programs to meticulously document guest interactions, preferences, and special requests.
- Demonstrated proficiency in utilizing software tools to maintain accurate and up-to-date records.
Real Estate Agent
EL JIGHAOUI COMPANY
07.2020 - 05.2021
- Perform general office duties, including answering multi-phone calls
- Proficient in managing high call volumes and providing exceptional telephone etiquette
- Strong interpersonal skills with the ability to interact positively with clients, staff, and visitors
- Adept at multitasking, prioritizing tasks, and maintaining a calm and welcoming demeanor under pressure
- Excellent computer skills, including proficiency in Microsoft Office Suite and scheduling software
- Exceptional organizational skills and attention to detail
- Proven ability to maintain confidentiality and handle sensitive information
- Strong problem-solving abilities and adaptability to changing situations.
ARBAPRO COMPANY
10.2019 - 05.2020
- Arrange meetings with prospective buyers
- Interview buyers to understand what they're looking for in a new property
- Schedule property showings.
Education
ESCG HIGH-SCHOOL OF MANAGEMENT
01.2021
MOULAY YOUSSEF HIGH-SCHOOL
01.2018
Skills
- Interpersonal skills
- Communication skills
- Rental Ready
- HubSpot
- Team work
Languages
- Arabic
- French
- English
Timeline
Guest Operations Associate
Guestready
02.2024 - Current
Guest Experience Specialist
Guestready
05.2022 - Current
Real Estate Agent
EL JIGHAOUI COMPANY
07.2020 - 05.2021
ARBAPRO COMPANY
10.2019 - 05.2020
ESCG HIGH-SCHOOL OF MANAGEMENT
MOULAY YOUSSEF HIGH-SCHOOL
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