Meryem BEN ALLAL
Abu Dhabi
Summary
Motivated and customer-focused professional with experience in both sales and hospitality, currently working as a Sales Representative and Banquet Hostess. Proven ability to build strong client relationships, deliver exceptional guest experiences, and contribute to business growth through excellent communication and service. Skilled in team coordination, event support, and product promotion. Highly adaptable, detail-oriented, and committed to continuous improvement. Now seeking a new opportunity to grow within a dynamic company that values dedication, performance, and professional development.
Overview
6
6
years of professional experience
Work History
Technician Intern
Ibn Sina Hospital
11.2019 - 01.2020
Intern
Fay Da Polymer
05.2019 - 08.2019
Intern
Redal Rabat Agdal
02.2019 - 04.2019
Banquet Hostess
ADNEC EXHIBITION
02.2023 - 01.2025
- Greet guests warmly upon arrival at the banquet/event.
- Direct them to their assigned tables or seating areas.
- Check guest lists, invitations, or event registration if required.
- Ensure guests are seated according to the event plan or table arrangements.
- Help manage the flow of guests to avoid crowding or confusion.
- Communicate with servers to ensure tables are ready and service is smooth.
- Assist with last-minute seating changes or special guest requests.
- Coordinate with banquet managers, event planners, or catering staff.
- Maintain a professional and pleasant demeanor at all times.
- Address guest inquiries or concerns promptly
- Support light setup tasks before the event
Sales Retail
WH Smith
01.2025 - Current
- Identify potential customers and reach out to new leads.
- Build strong relationships with existing clients to encourage repeat business.
- Understand customer needs and recommend suitable products or services.
- Stay updated on company products, services, and promotions.
- Clearly explain product features, benefits, and pricing to customers.
- Achieve or exceed monthly and quarterly sales targets.
- Prepare and deliver sales presentations or proposals.
- Follow up on inquiries and close sales efficiently.
- Monitor market trends, competitor activities, and customer preferences.
- Provide feedback to management on customer needs and product performance.
- Maintain accurate records of sales, leads, and customer interactions (CRM systems).
- Prepare regular sales reports for supervisors or management.
- Process orders and follow up on delivery or service fulfillment.
- Work closely with the marketing, support, and product teams.
- Participate in sales meetings, training sessions, and company events.
Sales Representative
Bricoma Diy Store
01.2019 - 01.2021
- Identify and approach potential clients in the electrical or construction industry.
- Promote and sell Breco’s electrical products, including cables, wiring accessories, lighting, switchgear, etc.
- Prepare and present technical sales proposals or quotations based on customer needs.
- Build and maintain strong relationships with existing and new clients.
- Provide technical support and guidance on product selection and usage.
- Ensure high customer satisfaction by handling inquiries, complaints, or issues professionally.
- Analyze market trends, competitor products, and client feedback.
- Identify new market opportunities and propose strategies for business growth.
- Participate in product promotions, trade shows, and marketing campaigns.
- Meet or exceed assigned sales targets and revenue goals.
- Maintain accurate sales records and submit regular performance reports.
- Use CRM tools to track leads, deals, and customer communications.
- Develop a strong understanding of Breco’s product range and technical specifications.
- Stay updated on new technologies, standards, and industry developments.
- Collaborate with technical teams to provide clients with reliable product solutions.
Education
Diploma - undefined
Electro-Mechanics of automated systems
01.2017
Baccalaureate degree - undefined
branch Science of Physics Sciences
01.2015
Skills
- Customer Service Excellence
- Guest Relations & Satisfaction
- Inventory & Stock Management
- Operational Efficiency & Workflow Optimization
- Problem Solving & Conflict Resolution
- Quality Control & Standards Compliance
- Time Management & Prioritization
- Health & Safety Regulations Knowledge
- Event Coordination & Catering Support
- Vendor & Supplier Coordination
- Budget Monitoring & Cost Control
- Strong Attention to Detail
- Effective Multitasking Abilities
- Excellent Verbal, Written & Organizational Skills
- Hospitality & Premium Guest Experience
Languages
Arabic
French
English
Contact Information
meryembenalal2024@gmail.com, 0554557561
Personal Information
- Date of Birth: 04/03/96
- Gender: female
- Nationality: Moroccan
- Marital Status: Single
- Place of Birth: Rabat
Hobbies and Interests
- Reading
- Travel
Summary Experience
- Waitress and Hostess, Etihad Airways Business Class Lounge, Abu Dhabi
- Gained experience in the biggest exhibition in the Middle East: IDEX
Timeline
Sales Retail
WH Smith
01.2025 - Current
Banquet Hostess
ADNEC EXHIBITION
02.2023 - 01.2025
Technician Intern
Ibn Sina Hospital
11.2019 - 01.2020
Intern
Fay Da Polymer
05.2019 - 08.2019
Intern
Redal Rabat Agdal
02.2019 - 04.2019
Sales Representative
Bricoma Diy Store
01.2019 - 01.2021
Diploma - undefined
Electro-Mechanics of automated systems
Baccalaureate degree - undefined
branch Science of Physics Sciences
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