Merzyan Bhamgara
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Head of Cybersecurity | Business Development
Cybersecurity - Constellation Cyber Consultancy
2021.05 - Current
- Performed client IT audit, highlighting areas of improvement and potential risks
- Created and executed innovative plans to enter new markets and enhance existing customer connections
- Led the deployment of a customer relationship management (CRM) system to enhance customer service and relations
- Oversaw a team of 5 developers in implementing solutions and effectively communicated and negotiated with diverse stakeholders to ensure projects met business requirements
- Offered reliable feedback and post-sales support, while fostering long-term relationships with new and existing customers.
Senior Manager - Business Operations
Accelya Group
2014.07 - 2021.04
- Improved team performance by providing comprehensive training and fostering collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Implemented and developed operational standards, policies and procedures.
- Managed the entire gamut of ISO27001 and SSAE16.
- Led and executed numerous high-value strategic projects, driving impactful outcomes.
- Abetted regional sales team to achieve targets and expand market reach.
- Skillfully managed negotiations with stakeholders to ensure successful project outcomes and alignment with business objectives.
Quality Assurance Officer
Emirates Group
2008.03 - 2014.07
- Established Information Security Management Systems and Quality Management processes for Mercator Revenue Accounting Services
- Integrated customer feedback from airline clients
- Conceived, designed, developed, implemented, and trained over 400 staff members on the SharePoint Leave Application module
- Organized and conducted a Business Continuity exercise for 150 users to assess the plan's efficacy.
- Facilitated effective communication between departments regarding quality matters, fostering a collaborative working environment.
- Monitored activities and supporting systems to meet compliance regulations.
- Provided extensive quality assurance training.
- Liaised with external auditors during certification processes, demonstrating an unwavering commitment to meeting stringent regulatory requirements.
- Conducted risk assessments to identify potential hazards and develop mitigation strategies in the production process.
- Implemented continuous improvement initiatives focused on enhancing overall product quality and reducing waste within production processes.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
Revenue Accounts Supervisor
Emirates Group
2003.03 - 2008.03
- Conducted gap analysis, evaluated inadequacies and recommended process changes
- Managed a team, with key accountability to blacklist, investigate fraudulent credit card transactions and resolved disputes.
- Spearheaded process improvement initiatives within the department, identifying areas for potential optimization and implementing changes accordingly.
Senior Reservation Agent
Emirates Group
1999.08 - 2003.03
- Oversaw disruption management.
- Administered database improvements and support services.
- Established system tables for Reservation Management.
Lead Accountant, Yield Management
Afs, Airline Financial Support Services Pvt Ltd
1994.02 - 1999.08
- Managed end-to-end passenger reservations and group bookings for Swissair.
- Supervised flight load checks in the Airline Departure System.
Education
Bachelor of Commerce - Accounting and Auditing
University of Mumbai
Mumbai06.1993
Skills
- Auditing
- Project Management
- Communication Skills
- Active Listening
- Decision-Making
- Problem-solving
- Client Relationships
- Interpersonal Skills
- Problem-Solving
- Attention to Detail
- Critical Thinking
- Organizational Skills
Accomplishments
- Keynote speaker at Offshore Jack Ups Middle East 2021, delivering insights on Cybersecurity
- Recipient of the Cybersecurity Award at the Seatrade Maritime Awards in association with Lloyd's List, 2021.
- Managed strategic projects with a total value of USD 0.5 million.
- Received Silver Najm, Emirates Group Reward and Recognition Programme for conceiving, designing, developing, implementing, and training over 400 staff members on the SharePoint Leave Application module.
- Organized and conducted a Business Continuity exercise for 150 users to assess the plan's efficacy.
- Successfully recovered revenue worth USD150K through strong negotiation with banks, to tackle fraudulent transactions.
- Appointed to oversee the migration of Sabena Airlines at the Swissair Head Office.
Certification
- Certified Information Systems Auditor - CISA - ISACA.
- Introduction to Cybersecurity for Business and Cyber Threats and Attack Vectors - University of Colorado.
- ISMS Lead Auditor (ISO/IEC 27001:2013) - IRCA.
Timeline
Head of Cybersecurity | Business Development
Cybersecurity - Constellation Cyber Consultancy
2021.05 - Current
Senior Manager - Business Operations
Accelya Group
2014.07 - 2021.04
Quality Assurance Officer
Emirates Group
2008.03 - 2014.07
Revenue Accounts Supervisor
Emirates Group
2003.03 - 2008.03
Senior Reservation Agent
Emirates Group
1999.08 - 2003.03
Lead Accountant, Yield Management
Afs, Airline Financial Support Services Pvt Ltd
1994.02 - 1999.08
Bachelor of Commerce - Accounting and Auditing
University of Mumbai
- Certified Information Systems Auditor - CISA - ISACA.
- Introduction to Cybersecurity for Business and Cyber Threats and Attack Vectors - University of Colorado.
- ISMS Lead Auditor (ISO/IEC 27001:2013) - IRCA.
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