Mesgana Gebregzy
Sharjah,UAE
Summary
Dedicated professional with expertise in customer service and sales, complemented by strong product knowledge and visual merchandising skills. Proficient in POS operations, cash handling, and inventory management, ensuring efficient store operations. Excellent communication skills and time management abilities contribute to a seamless customer experience. Aiming to leverage these competencies towards achieving career growth in retail management.
Overview
9
9
years of professional experience
Work history
Sales Associate
Cotton On Sharaf Retail
Dubai, United Arab Emirates
2025.06 - 2026.07
- Greet customers and assist with questions using friendly professionalism daily.
- Recommend clothing and accessories based on customer preferences and needs.
- Promote new arrivals, seasonal collections, and promotional offers throughout the shift.
- Process sales transactions accurately using the POS system each day.
- Maintain visual merchandising standards through attractive displays and product placement checks.
- Work to achieve daily and monthly sales targets consistently.
- Handle returns, exchanges, and customer enquiries professionally and promptly.
- Assist with stock replenishment and support inventory checks as required.
- Maintain strong product knowledge and track current fashion trends actively.
- Deliver exceptional customer service to improve the overall shopping experience.
- Conducted inventory checks to ensure stock accuracy.
Sales Associate
Typo Sharaf Retail
Dubai, United Arab Emirates
2021.01 - 2025.05
- Assisted customers in selecting stationery, gifts, and lifestyle products.
- Recommended products based on customer needs and preferences.
- Promoted seasonal collections and special promotions.
- Processed payments and maintained accurate cash handling.
- Maintained attractive product displays according to store standards.
- Restocked shelves and monitored inventory levels.
- Prepared quotations for corporate and bulk orders.
- Achieved sales targets through effective customer engagement.
- Resolved customer inquiries and complaints professionally.
- Maintained product knowledge to provide excellent customer service.
Sales Associate
Smyk Apparel Group
Abu Dhabi, United Arab Emirates
2018.01 - 2020.01
- Assisted customers in selecting children's clothing, toys, and accessories.
- Provided product recommendations based on customer needs.
- Helped parents choose suitable products for different age groups.
- Promoted new arrivals and seasonal offers.
- Processed sales transactions accurately.
- Maintained visual merchandising and attractive product displays.
- Replenished stock and tagged new merchandise.
- Participated in stock counts and inventory control.
- Handled customer concerns and product exchanges professionally.
- Maintained excellent product knowledge to improve customer satisfaction.
Sales Executive
Henghua FZCHO, NakheelDragon Mart
Dubai, United Arab Emirates
2017.02 - 2018.01
- Welcomed customers and assisted them with product inquiries.
- Recommended suitable products based on customer requirements.
- Processed sales transactions and prepared invoices.
- Built strong relationships with retail and wholesale customers.
- Assisted customers with bulk purchases and quotations.
- Coordinated with the warehouse to ensure timely order fulfillment.
- Maintained organized product displays and stock availability.
- Promoted new products and special offers.
- Resolved customer concerns professionally.
- Contributed to achieving monthly sales targets.
Education
Diploma - X-Ray Technician
Africa Medical College
Addis AbabaSkills
- Customer service and sales
- Product knowledge
- Visual merchandising
- POS operations
- Cash handling
- Inventory management
- Time Management
- Communication Skills
LANGUAGE SKILLS
English
Upper intermediate (B2)
Amharic
Proficient (C2)
Timeline
Sales Associate
Cotton On Sharaf Retail
2025.06 - 2026.07
Sales Associate
Typo Sharaf Retail
2021.01 - 2025.05
Sales Associate
Smyk Apparel Group
2018.01 - 2020.01
Sales Executive
Henghua FZCHO, NakheelDragon Mart
2017.02 - 2018.01
Diploma - X-Ray Technician
Africa Medical College