MESHACH MUKIIBI
DUBAI,UNITED ARAB EMIRATES
Summary
Accomplished Customer Service Representative of 5 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
5
5
years of professional experience
17
17
years of post-secondary education
1
1
Certification
Work history
Customer service representative
ENOC RETAIL(EMIRATES NATIONAL OIL COMPANY)
DUBAI, UNITED ARAB EMIRATES
07.2021 - Current
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 90%.
Customer service representative
TOTAL ENERGIES UGANDA
KAMPALA, UGANDA
01.2019 - 03.2021
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
Education
GED - COMPUTER MICROSOFT AND WINDOWS
YMCA INSTITUTE UGANDA
UGANDA 11.2022 - 11.2023
High School Diploma - BUSINESS ADMINISTRATION
ST JANAN LUWUM SS
KAMPALA(UGANDA) 02.2003 - 11.2018
Skills
- Written and verbal communication skills
- Adaptability and Tenacity
- Relationship-building
- Creative problem solving
- Active listening and Technical Knowledge
- Empathy
- Complaint resolution
- Positive Attitude
Languages
English
Native
Certification
- Basic fire fighter training
Hobbies
Travelling
Football
Swimming
Timeline
GED - COMPUTER MICROSOFT AND WINDOWS
YMCA INSTITUTE UGANDA
11.2022 - 11.2023
Customer service representative
ENOC RETAIL(EMIRATES NATIONAL OIL COMPANY)
07.2021 - Current
Customer service representative
TOTAL ENERGIES UGANDA
01.2019 - 03.2021
High School Diploma - BUSINESS ADMINISTRATION
ST JANAN LUWUM SS
02.2003 - 11.2018