Meshal Al Marzooqi
Ras Al Khaimah,Ras al-Khaimah
Summary
With over 19 years of leadership experience in HR, Government Relations, and Compliance, I specialize in aligning HR and Government Relations strategies with business goals to drive transformation and sustainable growth. I am a SHRM-SCP and SPHR certified leader, currently pursuing an MBA in strategic management, and recently participated in the Leadership Development Workshop hosted by Step Up International at the Sharjah Chamber of Commerce. In my current role, I lead Government Relations and Compliance at Emirates Flight Catering, overseeing 10,000+ employees, ensuring 100% compliance with UAE labor, visa, and immigration laws, and fostering strong relationships with key government entities to streamline operations. I have a proven track record of implementing digital transformation projects in Government Relations, reducing visa processing times by 30% and improving operational efficiency by 25%. My leadership in compliance initiatives has reduced regulatory risks while driving employee engagement and operational excellence. My strategic initiatives consistently contribute to business success and operational continuity in highly regulated environments. I am actively seeking opportunities to lead global HR and Government Relations initiatives at an executive or board level to support organizational growth, compliance, and long-term sustainability.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Senior HR Manager - Emiratisation & Government Relations
Emirates Flight Catering
Dubai
03.2025 - Current
- Leading the Emiratisation strategy, ensuring alignment with UAE national employment policies and corporate objectives
- Driving the recruitment, development, and retention of UAE Nationals across the organization, in collaboration with key stakeholders
- Strengthening partnerships with government entities, including Nafis, GPSSA, and MOHRE, to optimize compliance and maximize benefits for Emirati employees
- Overseeing Government Relations operations to ensure full compliance with UAE labor laws, visa regulations, and pension contributions
- Supporting UAE Nationals through mentorship, career development initiatives, and leadership programs
- Enhancing Emiratisation reporting, data analysis, and strategic decision-making through improved dashboards and performance tracking
- Key Achievements: Spearheading initiatives to increase Emirati representation within EKFC, contributing to national workforce goals
- Strengthening relationships with government stakeholders to streamline processes and ensure compliance
- Implementing career development programs tailored for UAE Nationals to drive professional growth and leadership readiness
- Developed hiring and recruitment policies for a company with 15000 employees.
Senior HR Manager - Government Relations
Emirates Flight Catering
Dubai
08.2022 - 03.2025
- Led Government Relations initiatives, ensuring 100% compliance with UAE labor, visa, and immigration laws for 10,000+ employees
- Spearheaded digital transformation projects in Government Relations, reducing visa processing errors by 50% and improving processing times by 30%
- Recently participated in the Leadership Development Workshop, focusing on enhancing leadership strategies to support team performance and compliance initiatives
- Collaborated with government officials and regulatory bodies to stay ahead of changes in legislation, ensuring operational compliance
- Mentored junior HR staff, driving team performance through knowledge transfer and professional development
- Major Project: Developed and implemented a new visa tracking system that improved transparency and reduced operational errors
- KPI: Increased service delivery efficiency by 20% through process improvements and digital initiatives
Senior HR Manager -Employee Facilities & Transport
Emirates Flight Catering
Dubai
08.2019 - 08.2022
- Led initiatives to improve employee experience, including process changes, policy reviews, and digitalization projects for Facilities, Transport, and Uniform Services
- Established short- and long-term departmental goals, providing strategic advice to leadership on employee services and ensuring compliance with relevant regulations
- Managed relationships with government agencies and regulatory authorities to ensure compliance with labor laws, health and safety standards, and transportation regulations
- Managed capital and operational budgets, enhancing cost optimization across facilities, transport services, and employee accommodations
- Guided talent identification and development processes to improve operational efficiency and service delivery
- Major Project: Directed the creation of the first large quarantine facility during COVID-19, accommodating over 300 employees and ensuring their safety and well-being
- Major Project: Led a comprehensive employee engagement survey, resulting in a 30% increase in satisfaction scores through targeted improvements
- KPI: Reduced transportation costs by 10% through optimized route planning and resource allocation, improving overall efficiency
Transport Operations Manager
Emirates Flight Catering
Dubai
11.2016 - 08.2019
- Managed daily operations for airline catering services, ensuring timely delivery and regulatory compliance across all operations
- Led initiatives to improve operational resilience by introducing LEAN processes, achieving a 95% on-time delivery rate and surpassing industry standards by 5%
- Worked closely with government bodies to ensure compliance with aviation laws, transport regulations, and health and safety standards
- Major Project: Implemented new resource management tools that increased labor efficiency by 20%
- KPI: Reduced service disruptions by 10% through proactive resource planning and cross-functional team management
Assistant Operations Manager
Emirates Flight Catering
Dubai
04.2010 - 11.2016
- Managed cross-functional teams responsible for delivering airline catering services, ensuring operational continuity and compliance with regulatory standards
- Executed best practices and LEAN initiatives to drive efficiency and reduce service disruptions by 10%
- Established strong relationships with government entities to ensure seamless compliance with industry-specific regulations
- Major Project: Introduced a resource management tool that enhanced labor allocation and increased overall efficiency by 20%
- KPI: Achieved a 10% reduction in service disruption incidents through strategic resource management
Flight Operations Officer
Emirates
Dubai
11.2007 - 11.2009
- Developed and reviewed flight plans, ensuring compliance with aviation regulations and operational safety standards
- Coordinated with various internal and external stakeholders to ensure smooth operations and adherence to government regulations
- Major Project: Played a critical role in launching the first flight to Los Angeles, managing regulatory approvals and operational logistics
- KPI: Achieved a 98% compliance rate with flight regulations, contributing to operational safety and efficiency
Executive Secretary
Union Cement Company
Ras Al Khaimah
01.2007 - 05.2007
- Provided comprehensive administrative support to the HR VP, managing schedules, documents, and government filings
- Assisted with various HR administrative tasks, including managing more than 100 employee records and coordinating with government authorities for visa and residency applications
Administrative Assistant
Union Cement Company
Ras Al Khaimah
07.2006 - 12.2006
- Organizing and maintaining office files, records, and supplies
- Scheduling and coordinating meetings, appointments, and events
- Managing communication channels, including phone calls and emails
- Preparing and distributing internal and external communications
- Supporting HR functions such as employee records management and payroll processing
- Entering and updating data accurately in various systems
- Assisting in the planning and execution of company projects
- Managing shareholder registrations, ensuring accurate and timely recordkeeping
- Coordinating CWK labor requirements for the company and its suppliers, facilitating effective workforce management
- Improved document processing speed by introducing automated templates for routine correspondence.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Public Relations
Union Cement Company
Ras Al Khaimah
02.2006 - 07.2006
- Managed visa and immigration services for employees, ensuring timely processing of all necessary documentation and adherence to UAE labor laws
- Acted as a liaison between the company and government authorities, including the Ministry of Labour and Immigration Department, to resolve compliance-related issues
- Supported the HR department with regulatory filings, ensuring all employee documentation was compliant with government regulations
- Major Project: Streamlined visa application processes by implementing a tracking system that improved process visibility
- KPI: Reduced visa processing times by 15% through optimized workflows and government collaboration
Education
Secondary school -
Al Rams
01.1999 - 01.2004
Skills
Emiratisation Strategy & Compliance
- Emergency Situation Management
- Strategic Recruitment Planning
- Conflict Resolution Expertise
- HR Compliance Management
- UAE Labor Laws & Regulations
- Legislative Affairs Management
Certification
Safety Committee Chair
Awards
International Happiness Ambassador
Experience
19+ Years in HR, Compliance & Government Affairs
Accomplishments
Mentored junior HR staff, driving team performance through knowledge transfer and professional development.
Major Project: Developed and implemented a new visa tracking system that improved transparency and reduced operational errors.
Major Project: Directed the creation of the first large quarantine facility during COVID-19, accommodating over 300 employees and ensuring their safety and well-being.
Major Project: Led a comprehensive employee engagement survey, resulting in a 30% increase in satisfaction scores through targeted improvements.
Timeline
Senior HR Manager - Emiratisation & Government Relations
Emirates Flight Catering
03.2025 - Current
Senior HR Manager - Government Relations
Emirates Flight Catering
08.2022 - 03.2025
Senior HR Manager -Employee Facilities & Transport
Emirates Flight Catering
08.2019 - 08.2022
Transport Operations Manager
Emirates Flight Catering
11.2016 - 08.2019
Assistant Operations Manager
Emirates Flight Catering
04.2010 - 11.2016
Flight Operations Officer
Emirates
11.2007 - 11.2009
Executive Secretary
Union Cement Company
01.2007 - 05.2007
Administrative Assistant
Union Cement Company
07.2006 - 12.2006
Public Relations
Union Cement Company
02.2006 - 07.2006
Secondary school -
Al Rams
01.1999 - 01.2004
Safety Committee Chair
Diploma in innovation management
Project Management Professional (PMP)
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