Metwalli El-Sayed Selim
Dubai,UAE
Summary
Accomplished professional with expertise in ERP software including Finacle, CRM, and Fin One, complemented by advanced data analysis and operational supervision skills. Demonstrates leadership excellence through personnel motivation and performance evaluation, ensuring effective disciplinary action execution. Proficient in financial budgeting and Microsoft Office applications, aiming to leverage these competencies towards strategic career advancement.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
Work history
Senior Officer Corporate customer services
NBQ National Bank Of Umm Al Quwain
Dubai, UAE
2021.11 - 2026.02
- Manage corporate client portfolios, ensuring timely and efficient service delivery.
- Coordinate with teams to facilitate account openings and banking transactions.
- Address client inquiries and complaints professionally within service standards.
- Assist relationship managers in promoting banking products and enhancing client satisfaction.
- Monitor accounts for compliance with policies and regulations.
- Prepare and maintain documentation for corporate accounts.
- Support process improvements to boost service quality.
- Aid administrative teams in their tasks.
- Record deposits and payments in banking systems.
- Participate in ATM equipment and service operations.
- Engage in system tests for new services.
- Verify ATM performance and set benchmarks.
- Develop contingency plans for system failures.
- Ensured safety by routinely patrolling and conducting security checks.
OPCSR One Point Customer Services
NBQ National Bank Of Umm Al Quwain
2014.11 - 2018.01
- Handle customers and their financial transactions through bank clerical functions.
- Serve as primary point of contact to bank customers.
- Answer and respond to bank customers' inquiries on financial transactions.
- Accounts opening individuals & companies.
- Clearing cheques Handling
- Retail Business (Personal Loans & Visa Cards)
- WPS related Activities
- Labour Grantees deposits & Refund
- Cash payments & withdrawals including Foreign Currency deals.
- Process and accept deposits and loan payments from bank customers.
- Check the availability of funds before making payments to customers.
- Assist administrative department in their tasks.
- Prepare and record all deposits and payments into the bank's computer systems.
- Works with implementing and operating ATM equipment and services.
- Participates in system tests to assure the correct operation of new services or technologies.
- Verifies performance, throughput benchmarks and objectives of ATM business.
- Designs contingency procedures to be used in the event of a system or channel failure.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
General Cashier and Paymaster
Aqua Park Hotel Sharm El Sheikh Egypt
2012.10 - 2014.03
- Documented and reconciled amounts deposited by cashiers.
- Formulated bank deposit slips and compiled General cashier’s daily reports.
- Maintained foreign exchange receipts and ascertain hotel rates were in accordance with foreign exchange rates.
- Adhered to all Corporate and Hotel policies and procedures.
- Compiled monthly petty cash reports to facilitate reimbursement process.
- Cooperated with security services as and when required.
- Delivered deposit slip copies to relevant authority on regular basis.
- Maintains the legal books of the organization prepare standard & miscellaneous journal vouchers for the monthly closing, coordinates the various section of the accounting department to ensure the timely receipt of input for the closing such as prepaid expenses operating provisions and Accruals.
- Prepare daily revenue journal.
- Controlled advance deposits and follow up for the renewals of contracts expiring.
- Responsible for the billing and collection of the organization
- Prepared bank reconciliations
- Demonstrating a 'service' attitude towards both internal & external customers
- Handled high volumes of transactions during holiday seasons efficiently.
Education
Accounting - CAMS, General English, Military of Defense Languages Institute, Financial Auditing, Egyptian Group for Accounting & Auditing, Computerized Accounting, Cambridge Training College
Banha University Faculty of Commerce
EgyptSkills
ERP Software: Finacle, CRM, Fin One, ICCS, AMS, Equity, Omani
- Applications: Microsoft Office
- Disciplinary action execution
- Advanced data analysis
- Leadership excellence
- Personnel motivation
- Financial budgeting
- Operational supervision
- Performance evaluation
Languages
English
Proficient (C2)
Arabic
Proficient (C2)
Timeline
Senior Officer Corporate customer services
NBQ National Bank Of Umm Al Quwain
2021.11 - 2026.02
OPCSR One Point Customer Services
NBQ National Bank Of Umm Al Quwain
2014.11 - 2018.01
General Cashier and Paymaster
Aqua Park Hotel Sharm El Sheikh Egypt
2012.10 - 2014.03
Accounting - CAMS, General English, Military of Defense Languages Institute, Financial Auditing, Egyptian Group for Accounting & Auditing, Computerized Accounting, Cambridge Training College
Banha University Faculty of Commerce