MHD. Yassin Astanboli
Al Ain
Summary
Dynamic Branch and Training Manager with over 8 years of experience in retail management and program leadership within non-profit organizations. Expertise in performance analysis and strategic decision-making, supported by a proven track record of effective team leadership that drives organizational growth and enhances operational efficiency. Committed to fostering a collaborative environment that empowers teams to excel and achieve ambitious goals, recognized for implementing innovative solutions that optimize processes and elevate overall performance. Results-oriented professional dedicated to continuous improvement and the pursuit of excellence in all endeavors.
Overview
10
10
years of professional experience
Work History
Branch Manager
CHOCOLALA | UEA
10.2020 - Current
- Overseeing daily operations.
- Managing staff: managing and supervising staff at the branch, including hiring, training, scheduling, and performance management.
- Sales and marketing: sales and marketing activities at the branch, including developing and implementing sales strategies and promoting the company's products and services.
- Customer service: ensuring that customers receive high-quality service, resolving any complaints or issues that arise, and maintaining positive relationships with customers.
- Financial management: managing the branch's finances, including budgeting, forecasting, and monitoring financial performance.
- Inventory management: managing the branch's inventory, ensuring that the right products are in stock and that inventory levels are appropriate.
- Increased customer satisfaction by over 15% within 3 years through improved service strategies
- Boosted sales by more than 12% through performance monitoring and sales initiatives.
- Resolved operational challenges related to delivery and logistics, enhancing overall branch efficiency.
Training and Development manager
Global Business I Remotely I Saudi Arabia
10.2020 - 10.2022
- Conducted training needs assessments and designed targeted learning programs
- Managed Learning Management System (LMS)
- Delivered and supervised engaging training sessions
- Evaluated training effectiveness and implemented improvements
Programs Training Manager
Al Barakah Association | NGO-Syria
02.2017 - 07.2020
- Led training projects in Accounting, Graphic Design, and Mobile Maintenance
- Conducted market needs assessments and budget planning
- Prepared proposals for donors and coordinated with funding bodies
- Conducted career path interviews and impact assessments post-training
- Conduct career path interviews
- Measure the impact of training on both the professional and practical aspects after completing the program
- Developed and led training programs, mentoring over 300 trainees.
- Conducted 350+ career interviews to guide trainees and improve career placement.
Admin Assistant
Danish Refugee Council (DRC) | NGO - Syria
09.2015 - 03.2016
- Maintaining filing systems and databases
- Handling financial tasks, such as processing expenses and invoices
- Assisting with event planning and coordination
- Providing general administrative support to the team or department, such as preparing meeting materials minutes, and completing data entry tasks.
Education
Diploma - Management of Tourist Facilities
Ministry of Tourism
Bachelor’s Degree - Business Administration
Damascus University
Skills
- Data Analysis (Excel, SQL, Power BI)
- KPI Development & Performance Measurement
- SAP (ERP System)
- High Communication Skills
- Team Leadership
- Strategic & Creative Thinking
- Training & Program Management
- Business development expertise
- Staff development
- Goals and performance
- Sales planning
Websites
LANGUAGES
Arabic: Native speaker
English: Upper-Intermediate
Timeline
Branch Manager
CHOCOLALA | UEA
10.2020 - Current
Training and Development manager
Global Business I Remotely I Saudi Arabia
10.2020 - 10.2022
Programs Training Manager
Al Barakah Association | NGO-Syria
02.2017 - 07.2020
Admin Assistant
Danish Refugee Council (DRC) | NGO - Syria
09.2015 - 03.2016
Bachelor’s Degree - Business Administration
Damascus University
Diploma - Management of Tourist Facilities
Ministry of Tourism
COURSES
- Google Data Analyst Certificate
- IBM Data Analyst Certificate
- ACCA Data Analytics
- Project Management for Development (PMD) – Orange
- Project Cycle Management (PCM) – Venture & UNDP
- Initiating and Planning Projects – University of California
- Budgeting and Scheduling Projects – University of California