Mhd Ghaith Alsasa
Dubai
Summary
Experienced Customer Relationship Management lead with a demonstrated history of working in the real estate industry. Skilled in Customer Service Management, Collection, Teamwork, and Leadership.
Overview
6
6
years of professional experience
Work History
Collection Manager
Dubai Investment Real Estate (DIRC)
06.2023 - Current
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Supervised staff of collectors, monitoring phone calls and letters.
- Establish clear goals and performance targets for the team, regularly monitoring their progress.
- Collaborate with other department, such as sales and legal, to ensure a coordinated approach to collections.
- prepare detailed reports for senior management, providing insights into collection efforts and recovery status.
CRM & Collection Manager
Tiger Properties
03.2019 - 05.2023
- Responsible for the customer experience journey through monitoring, development, and implementation of initiatives to improve customer experience
- Develop strong and trusted relationships with customers through timely and accurate communications
- Manage a high volume of customer calls to ensure excellent customer service and satisfaction
- Resolve customer issues in an accurate and timely manner
- Maintain and update documents related to customer accounts and business reports
- Develop and implement policies for the overall customer lifecycle starting with the lead management process through to the handover process.
- Coordinate calls, meetings, and communications between management and customers.
- Developing and implementing collections strategies and policies from point of sales to handover.
- Implement strategies to keep customers engaged.
- Coordinate with the projects team and contractors to make sure, that units are ready for handover and match quality standards before completion.
- Inspect ready units along with customers during home orientation in the final stages of handover.
- Assist customers in final payments, land registration, and transfer procedures.
- Assist in Oqood creation on the Dubai Land Department online site.
- Handle all communications to customers by updating them on the completion dates, payment schedules, and project construction updates.
Collection Executive
Tiger Properties
06.2017 - 02.2019
- Analyze and assess customers' payment problems and restructure payment proposals to achieve the assigned recovery targets
- Set up payment plans and new terms for old outstanding payments after discussion with Management
- Accepting payments (Cash/ Cheque, Credit Cards & Transfer) and recording collected payments in the system
- Support and assist the sales team in filing up cheques and other payment methods
- Capturing customer contact details such as phone number, e-mail id, and address at the time of booking
- Create a list of people who have not made payments and send Legal Notices for overdue payments
- Find out the reason for the delay in payment and update it by typing step by step scenario in the system
- Inform clients of overdue accounts and the amount currently owed
- Send collection standard letters -SMS- Emails to customers
- Persuade customers diligently to pay past due amounts
- Prepare daily / weekly progress reports for management
- Update records, once payment has been settled.
Education
Bachelor's Degree of Management Information Systems - Business Administration
International University For Science And Technology
Damascus, Syria06.2014
Skills
- Time management
- Work under pressure
- Team work
- Microsoft office
- Problem Resolution
- Superior Attention to Detail
- Customer Service Management
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Personal Information
- Marital Status: married
- Date of Birth: 06/07/1992
Timeline
Collection Manager
Dubai Investment Real Estate (DIRC)
06.2023 - Current
CRM & Collection Manager
Tiger Properties
03.2019 - 05.2023
Collection Executive
Tiger Properties
06.2017 - 02.2019
Bachelor's Degree of Management Information Systems - Business Administration
International University For Science And Technology
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