MHD ZUHAIR HANAFI
Abu Dhabi
Summary
Talented Supervisor with excellent issue and conflict resolution skills, bringing more than 15 years of experience driving team and organisational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Nase International
- Responsible for arranging staff and security teams and
distribute them in the right places. - Responsible in dealing with media centers and photographs.
- Incharge of contacts and coordination with food suppliers and
restaurants. - Responsible for arranging DG and deals with Redbull
company.
Inboard & Outboard Engine Service
Extreme Marine
2024.01 - 2024.05
- Opening Job Cards; Accurately create and maintain job cards for all customer requests and service tasks.
- Creating Quotations; Prepare and issue detailed quotations for services and parts required, ensuring clarity and accuracy.
- Arranging Parts; Coordinate the procurement and organization of necessary parts to ensure timely availability for technicians.
- Customer and Technician Coordination; Act as a liaison between customers and technicians, ensuring clear communication and effective coordination to meet service deadlines and customer expectations
service advisor, coordinator, workshop supervisor, Mobile service supervisor
Delma Industrial Supplies and Marine Services
2020.08 - 2023.07
- Managed submission from team to meet timely deadlines.
- Responded to questions regarding service outcomes and resolved complaints.
- Calculated costs, processed payments and provided receipts.
- Checked insurance coverage to verify out-of-pocket costs.
- Recorded details regarding boat issues to maintain proper documentation.
- Led daily briefings to update previous day's workshop performance, highlighting problems encountered, potential solutions and action to prevent reoccurrence.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Managed and developed team of 30 in workshop environment.
- Upsold products and services to customers to complement orders.
- Reviewed project materials and provided suggestions for improvement.
- Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
- Collaborated with service technicians to order parts for customers.
- Scheduled meetings to discuss progress of projects and tasks.
- Advised on technical integrations of SAP applications with client and third-party tools and applications.
Supervisor
Mother Of The Nation Festival
2019.03 - 2019.03
Sheikh Zayed Heritage Festival
2017.01 - 2019.01
- Responded to customer requests with friendly, knowledgeable service and support.
- Greeted and escorted customers to mechanics in charge.
- Informed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing car.
- Booked appointments and managed vehicle drop-off pick-up.
Organiser
Formula 1
2018.11 - 2018.11
Salesman
EMCO CAR
2018.01 - 2018.11
Zone Manager / Assistant Manager
Camel Race
2017.01 - 2018.01
- Managing and securing the entrances and exits of the international area, over 500K public attended in.
- Schedule the timings of performance in the international area.
- Managing 20 site crew and 8 maintenance festival team during the event.
- Managing the security, communicating with the civil defense during the festival, and maintaining suppliers needs.
Event manager assistant
Abu Dhabi Music and Arts festival, ADMAF
2015.01 - 2018.01
- Dealing with international artists to manage their schedule
- Creating artist's schedule from the time they arrive until they leave such as pick-up, hotel stay, rehearsals and performance
- Cooperating with each group individually to determine and finalize their personal event needs such as technical, room set-up, catering, & housekeeping
- Worked closely with the client to put together floor plans, timelines and working agendas for each event.
Team Assistant
IAST Sports
2017.09 - 2017.12
Supervisor
30 & 30 Dubai Fitness Challange
2017.09 - 2017.12
Supervisor
World Future Energy Summit
2017.03 - 2017.12
Salesman
INDEX
2017.01 - 2017.12
Responsible at Kids Area
Science Festival
2015.03 - 2015.12
Sales Consultant
Al Salem Travel Agency
2015.02 - 2015.12
Coordinator
ADPIC
2014.12 - 2015.01
Marketing Sales Indoor & Outdoor
Car Care
2014.03 - 2014.11
Supervisor
Summer In Abu Dhabi
2010.03 - 2012.06
Education
bachelor - Business Administration
Al Hosn University
bachelor - Business Administration
AUD American University
Dubai, UAE2018
Skills
- Great at communication skills
- Ability to work under pressure
- Decision maker
- Time management
- Self-motivation
- Conflict resolution
- Positive attitude
- Very good experience in Abu Dhabi
- Very good cooperation
- Creative
- Microsoft word
- Microsoft excel
- Logistical planning
- Microsoft Office
- Customer care planning
- Project assistance
- Administrative leadership
- Client relationship building
- Customer service
Languages
English
Advanced
C1
Arabic
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Timeline
Inboard & Outboard Engine Service
Extreme Marine
2024.01 - 2024.05
service advisor, coordinator, workshop supervisor, Mobile service supervisor
Delma Industrial Supplies and Marine Services
2020.08 - 2023.07
Supervisor
Mother Of The Nation Festival
2019.03 - 2019.03
Organiser
Formula 1
2018.11 - 2018.11
Salesman
EMCO CAR
2018.01 - 2018.11
Team Assistant
IAST Sports
2017.09 - 2017.12
Supervisor
30 & 30 Dubai Fitness Challange
2017.09 - 2017.12
Supervisor
World Future Energy Summit
2017.03 - 2017.12
Salesman
INDEX
2017.01 - 2017.12
Sheikh Zayed Heritage Festival
2017.01 - 2019.01
Zone Manager / Assistant Manager
Camel Race
2017.01 - 2018.01
Responsible at Kids Area
Science Festival
2015.03 - 2015.12
Sales Consultant
Al Salem Travel Agency
2015.02 - 2015.12
Event manager assistant
Abu Dhabi Music and Arts festival, ADMAF
2015.01 - 2018.01
Coordinator
ADPIC
2014.12 - 2015.01
Marketing Sales Indoor & Outdoor
Car Care
2014.03 - 2014.11
Supervisor
Summer In Abu Dhabi
2010.03 - 2012.06
Assistant Manager
Nase International
bachelor - Business Administration
Al Hosn University
bachelor - Business Administration
AUD American University