MHELVI M. DEL MUNDO
Abu Dhabi
Summary
To bring your organization enthusiasm, dedication, and good work ethnic, combined with a desire to utilize my skills obtained through my experiences.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
DM COMPUTER SHOP
- Greeted customers warmly to provide exceptional customer service.
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
CLEANERS
BUTEC COMPANY
07.2021 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
HOUSEMAID/Infant Nanny
Algerian, United State, Spanish, Tunis Family
09.2014 - 07.2020
- Established trust with clients through consistent punctuality, reliability, discretion, and professionalism while performing housekeeping tasks.
- Ensured clients'' comfort providing guest services, including preparation clean sleeping quarters and provision of personal amenities.
- Assisted families in maintaining a comfortable home by performing daily laundry duties, including washing, drying, folding, and ironing.
- Preserved longevity of household appliances furniture attentive maintenance regular polishing dusting techniques.
Cashier
527 Store Supermarket
07.2013 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/Retail Sales Associate
BECONNECTED MANAGEMENTSERVICES (Bench Company)
09.2009 - 01.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Checker
METRO GAISANO
08.2007 - 02.2008
- Collaborated with team members to ensure smooth operations at the checkout counter, resulting in improved customer experiences.
- Improved customer satisfaction by providing accurate and efficient counter checking services.
- Managed cash transactions effectively, ensuring proper handling of currency and maintaining accurate till balances.
- Maximized accuracy in transactions by carefully verifying item prices and quantities during the counter checking process.
Sales Associate
SM DEPARTMENT STORE
02.2007 - 07.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
INFORMATION TECHNOLOGY - BASIC
Filipino Institute
Abu Dhabi, United Arab Emirates09.2016
International Computer Driving License - Advanced
FILIPINO ASSOCIATION OF COMPUTER EXCELLENCE
Abu Dhabi, United Arab Emirates03.2016
Data Encoder/ Computer Secretary
Malindig Institute College
Philippines04.2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Customer Relations
- Computer Proficiency
Languages
English
Advanced (C1)
Timeline
CLEANERS
BUTEC COMPANY
07.2021 - Current
HOUSEMAID/Infant Nanny
Algerian, United State, Spanish, Tunis Family
09.2014 - 07.2020
Cashier
527 Store Supermarket
07.2013 - 01.2014
Cashier/Retail Sales Associate
BECONNECTED MANAGEMENTSERVICES (Bench Company)
09.2009 - 01.2011
Checker
METRO GAISANO
08.2007 - 02.2008
Sales Associate
SM DEPARTMENT STORE
02.2007 - 07.2007
Customer Service Representative
DM COMPUTER SHOP
INFORMATION TECHNOLOGY - BASIC
Filipino Institute
International Computer Driving License - Advanced
FILIPINO ASSOCIATION OF COMPUTER EXCELLENCE
Data Encoder/ Computer Secretary
Malindig Institute College
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