Mhiar Zmmar
Dubai
Summary
Experienced professional with a strong background in quality assurance, product promotions, and sales expertise. Demonstrates proficiency in order management, product and service sales, and budget control acumen. Adept at utilising customer relationship management software to enhance communication and foster client relationships. Committed to driving business growth through strategic initiatives and exceptional service delivery.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work history
Sales Manager
Arabian Designs
Dubai, Syrian
09.2014 - 04.2025
- Set up meetings with potential clients and listen to their wishes and concerns
- Negotiate/close deals and handle complaints or objections
- Coordinate with colleagues to ensure the success of the projects
- Gather feedback from customers or prospects and share with internal teams
- Prepare and deliver appropriate presentations on samples of products and services
- Drove customer retention initiatives, improving loyalty by 20%
- Exceeded sales targets by 30% year-over-year consistently
- Conducted market analysis, identifying new opportunities for growth
Head Assistant Manager
Omsiaat Shamia Restaurant
Deira, Dubai
11.2013 - 09.2014
- Scheduling shifts and assigning tables to wait staff
- Resolving customers' questions and grievances in a professional manner
- Overseeing restaurant staff performance, ensuring quality dining
- Monitor compliance with safety and hygiene regulations
- Supervise kitchen and wait staff and provide assistance, as needed
Restaurant Supervisor
Venicia Restaurant
Marina, Dubai
10.2011 - 10.2013
- Coordinate special menu items
- Motivate wait staff to increase sale
- Supervise efforts of teams within guest capacity
- Address to customer complaints
- Schedule and distribute work assignments
Restaurant Supervisor
Al Arabi Restaurant
Sayda
07.2010 - 07.2011
- Boost customer satisfaction
- Greet and interacted extensively with customers
- Promote special and provide details regarding products
- Continuously evaluate business operations to align workflows
- Monitor staff performance and ensure following of policies and procedures
Captain Order
Reem Al Bawadi Restaurant
Jumeirah, Dubai
06.2009 - 06.2010
- Work closely to manager to maintain good level of communication
- Ensure proper orders are being forwarded to kitchen staff
- Served customers in a friendly manner following steps of service
- Developed and maintained courteous and effective working relationships
- Make sure orders are delivered to customer within expected time
Captain Order
Tche Tche Restaurant and Cafe
Aleppo
05.2008 - 05.2009
- Offer Friendly and efficient service to all customers
- Use critical thinking to break down problems and evaluate solutions
- Collaborate with kitchen staff to create appetizing menus
- Manage team and overseeing hiring
- Receive and process stock into inventory
Waiter
Bawaabat Akshahba Restaurant
Aleppo
04.2005 - 04.2008
- Kept server areas clean and stocked to increase efficiency while working tables
- Stayed up-to-date on menu changes to help customers make food choices
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Inspected dishes and utensils for cleanliness
Education
Certificate - Car Mechanic
Secondary Industrial School
01.2000 - 01.2003
Skills
- Quality assurance understanding
- Product promotions
- Sales expertise
- Order management
- Product and service sales
- Budget control acumen
- Communication proficiency
- Customer relationship management software
Languages
Arabic
English
Custom
- Gym
- Swimming
Timeline
Sales Manager
Arabian Designs
09.2014 - 04.2025
Head Assistant Manager
Omsiaat Shamia Restaurant
11.2013 - 09.2014
Restaurant Supervisor
Venicia Restaurant
10.2011 - 10.2013
Restaurant Supervisor
Al Arabi Restaurant
07.2010 - 07.2011
Captain Order
Reem Al Bawadi Restaurant
06.2009 - 06.2010
Captain Order
Tche Tche Restaurant and Cafe
05.2008 - 05.2009
Waiter
Bawaabat Akshahba Restaurant
04.2005 - 04.2008
Certificate - Car Mechanic
Secondary Industrial School
01.2000 - 01.2003
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