MHOY EL DEAN SHOAIB
Ajman,United Arab Emirates
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Customer service representative
rpmcar
dubia
2024.08 - 2025.12
- Handled customer inquiries via phone, WhatsApp, and in-person communication
- Assisted clients with car bookings, pricing details, and rental procedures
- Provided clear explanations of rental terms, insurance, and requirements
- Managed customer complaints and resolved issues in a professional manner
- Coordinated vehicle delivery and return processes efficiently
- Ensured high levels of customer satisfaction and service quality
Customer Service Representative
jomla Group, United Arab Emirates
ajman, uae
2023.03 - 2024.04
- Assisted customers with inquiries and provided professional support in person and over the phone.
- Handled customer complaints and resolved issues efficiently while maintaining high customer satisfaction.
- Processed orders, returns, and customer requests accurately.
- Maintained positive relationships with customers through excellent communication.
- Worked closely with team members to ensure smooth daily operations.
- Used Microsoft Office and company systems to manage customer records and transactions.
Customer Service Representative
Al-Ahd Car Showroom
Sharjah, uae
2022.08 - 2023.01
- Assisted customers with inquiries and provided information about vehicles and services.
- Built positive relationships with customers through professional communication.
- Managed customer interactions on Instagram and responded to messages promptly.
- Worked closely with the sales team to improve customer satisfaction.
- Maintained accurate information and supported daily showroom operations.
Education
Media Studies -
1 2023 - 1 2027
High School Diploma - undefined
Sonna Al Ghad School
Sharjah 1 2021 - 1 2022
Skills
- Customer service and support
- Relationship management
- Complaint resolution
- Communication skills
- Problem solving
- Team collaboration
- Time management
- Cash handling
- Microsoft Office proficiency
- Administrative support
- Telephone and email communication
- Video editing expertise
- Photo editing skills
- Photography and videography
- Social media strategy
- Voice over and audio editing
- Content creation and development
- Public speaking and presentation skills
- Acting and performance
Certification
- Critical Thinking – Coursera (2023)
- Time Management – Coursera (2023)
Languages
Arabic – Native
English – Fluent
Professional Experience
Xposure International Photography Festival, Media Coverage Volunteer, Sharjah, 2026-06, 2026, Assisted with media coverage of festival events, exhibitions, and activities., Captured professional photographs and videos of speakers, guests, and exhibitions., Supported the media team in documenting key moments throughout the event., Edited and organized visual content for promotional and archival purposes., Collaborated with event organizers and media professionals to ensure comprehensive event coverage., Contributed to creating engaging multimedia content for social media and marketing platforms., Maintained high standards of visual storytelling and content quality throughout the festival.
Additional information
UAE Driving License
Timeline
Customer service representative
rpmcar
2024.08 - 2025.12
Customer Service Representative
jomla Group, United Arab Emirates
2023.03 - 2024.04
Customer Service Representative
Al-Ahd Car Showroom
2022.08 - 2023.01
Media Studies -
1 2023 - 1 2027
High School Diploma - undefined
Sonna Al Ghad School
1 2021 - 1 2022