Reading
Mia belcher
business and finance
6 school close meopham, kent
Summary
Dependable individual with knack for customer service and sales. Possesses excellent communication skills and proactive approach to problem-solving. Aims to enhance customer satisfaction and drive sales growth.
Experienced retail professional focused on delivering exceptional customer service and driving sales. Enhance customer satisfaction and loyalty through attentive service and product knowledge. Excel in maintaining organised and visually appealing store displays, ensuring inviting shopping environment.
Friendly Retail Worker with knack for connecting with customers and boosting sales. Known for creating inviting store atmospheres and ensuring shelves are always stocked and tidy. Helped improve customer satisfaction scores through excellent service and teamwork.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Retail worker
footasylum
bluewater
11.2024 - 02.2025
- Educated customers on product features and benefits resulting in increased sales.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Promoted seasonal items or discounts effectively stimulating increased revenue.
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Created attractive product displays that stimulated customer interest and purchases.
- Operated cash registers with accuracy and processed cash and card transactions.
- Ensured compliance with health and safety regulations, promoting a safe shopping environment.
Reception assistant
Ljs Design
welling
11.2023 - 11.2024
- Supported administrative staff with clerical tasks when needed.
- Liaised with various departments, enhancing internal communication flow.
- Ordered necessary office supplies keeping inventory levels optimal at all times.
- Streamlined office procedures, improving overall efficiency.
- Maintained clean reception area to provide welcoming atmosphere for guests.
- Provided exceptional customer service to visitors.
- Resolved guest complaints in a timely manner ensuring satisfaction and repeat business.
Waitress Assistant
oakley house
kent
09.2023 - 11.2023
- Collaborated with team to provide efficient service during peak hours.
- Enhanced customer service by promptly taking orders and delivering food.
- Alleviated workload of wait staff through diligent assistance.
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
Education
NVQ Level 2 Grade Distinction - business and finace
North Kent College
kent 09.2024 - Current
GCSEs Grade 7 - maths
Meopham School
kent GCSEs Grade 6 - english
Meopham School
kentGCSEs Grade 7 - Science
Meopham School
kentGCSEs Grade Merit - buisness
Meopham School
kentSkills
Front-of-house customer care
Merchandising and stocking
Up-Selling and cross-selling techniques
Patience and diplomacy
Refunds and exchanges
Merchandise upselling
Inventory counts
Store layout
Payment Processing
Refund management
Stock rotating
Credit card processing
Price labelling
Product recommendations
Interests
Sports
Learning new key areas to improve myself
Timeline
Retail worker
footasylum
11.2024 - 02.2025
NVQ Level 2 Grade Distinction - business and finace
North Kent College
09.2024 - Current
Reception assistant
Ljs Design
11.2023 - 11.2024
Waitress Assistant
oakley house
09.2023 - 11.2023
GCSEs Grade 7 - maths
Meopham School
GCSEs Grade 6 - english
Meopham School
GCSEs Grade 7 - Science
Meopham School
GCSEs Grade Merit - buisness
Meopham School