MICAH TIGA MUGRI
Dubai
Summary
Organized Property Consultant with extensive knowledge of property sales and coordination. Successful at closing deals with accuracy and speed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Property Consultant
Urban Avenue Properties
02.2022 - 02.2023
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Developed new business and managed new and existing clients.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Coordinated appointments to show tenants and buyers prospective homes.
- Prepared and presented contracts and other legal documents to clients.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Generated leads for sales and rental properties through cold calls and referrals.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Reviewed and executed confidential documents, contracts and disclosures.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Collaborated with stakeholders to complete property sales and purchases.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
Client Relationship Officer
PWG Visa Consultancy
03.2021 - 08.2021
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Maintained and built close relationships with customers through regular contact and visits.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Facilitated meetings and discussions between clients, sales and delivery teams.
Guest Relations Executive
Radisson Blu Hotel Dubai Waterfront
12.2018 - 03.2020
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed and improved customer service functions for reception and lounge areas.
- Checked documentation and corrected issues in prompt fashion.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
- Monitored guest feedback, using to improve service and departmental operations.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Developed and implemented strategies to uphold safety and security of guests.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Motivated and rewarded employees to improve engagement.
- Surveyed guests to check for areas in need of improvement.
- Coached and developed associates to improve soft skills and recovery techniques.
- Planned and implemented promotional activities to increase customer satisfaction.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Remained available 10 hours daily to respond to guest needs, complaints or inquiries.
- Enhanced response and resolution systems to meet changing demands.
- Orchestrated temporary storage and delivery of luggage items for guests upon request.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
Real Estate Agent
Signature Living Real Estate
07.2019 - 11.2019
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
Education
Certificate Of Completion - Customer Service Management
Strategic Axis Academy
Dubai, UAE08.2020
Bachelor of Science - Geography
University Of Buea
Buea, Cameroon03.2015
Skills
- Construction Loan Financing
- Property Evaluation
- Property Rental and Leasing
- Microsoft Dynamics
- Coordinate Closings
- Property Photography
- Sales Dedication
- Product Demonstration
- Networking and Business Development
- Social Media Digital Marketing
- Advise Clients
- Marketing Strategy Development
- Customer Inquiries
- Negotiate Sales
- Microsoft Office
- Market Research
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Property Consultant
Urban Avenue Properties
02.2022 - 02.2023
Client Relationship Officer
PWG Visa Consultancy
03.2021 - 08.2021
Real Estate Agent
Signature Living Real Estate
07.2019 - 11.2019
Guest Relations Executive
Radisson Blu Hotel Dubai Waterfront
12.2018 - 03.2020
Certificate Of Completion - Customer Service Management
Strategic Axis Academy
Bachelor of Science - Geography
University Of Buea
Similar Profiles
Andrew HenallahAndrew Henallah
AREA PROPERTY MANAGER at Mini Mall Storage Properties - Avenue LivingAREA PROPERTY MANAGER at Mini Mall Storage Properties - Avenue Living
ROCIO ALVAREZROCIO ALVAREZ
COMMUNITY MANAGER at 5th AVENUE PROPERTIESCOMMUNITY MANAGER at 5th AVENUE PROPERTIES
Tammy AndersonTammy Anderson
Assistant Director of Property Management at Urban Pacific Properties, Inc.Assistant Director of Property Management at Urban Pacific Properties, Inc.